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About the Role

Manage commercial collections, contact customers with past-due accounts, negotiate payment arrangements, and help reduce outstanding balances while delivering strong customer service. This role is ideal for someone who is organized, resilient, professional on the phone, and comfortable working in a fast-paced environment. Reporting to the Operations Manager, you will play an important role in supporting account resolution, reducing risk, and helping the business achieve its collections goals.

Responsibilities

Provide excellent service and ensure exceptional execution results in the collection of financial loans
Conduct collections calls for all past due accounts
Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
Apply tact, diplomacy & resourcefulness; Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations
Perform to regulatory standards and best practice on collections
Achieve individual collection targets, in order to meet Department and Company goals
Maintain and submit reports for review by collection management
Complete other collection responsibilities, as assigned

Requirements

Bilingual in French and English, with strong verbal and written communication skills
Experience handling commercial collections, payment negotiations, and delinquent accounts
Strong customer service and phone communication skills
Good math skills and confidence performing basic calculations
Strong organization, time management, and documentation skills
Proficiency with Microsoft Excel and Outlook
Strong computer skills and ability to learn internal systems quickly
Ability to adapt and stay effective in a fast-paced environment
A motivated, team-oriented attitude with a desire to grow your career

Skills

French
English
Commercial Collections
Payment Negotiations
Customer Service
Phone Communication
Math Skills
Organization
Time Management
Documentation
Microsoft Excel
Microsoft Outlook
Computer Skills

Location

Greater Toronto Area

Work Type

Full-time
Onsite

Experience Level

5 or more years of experience

Salary/Compensations

$20.00/hr - $25.00/hr

Benefits

Opportunity to join a strong team environment
A role where your performance and professionalism make a direct impact
Career growth potential within a results-driven organization

About the Company

SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.

Equal Opportunity

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process.