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About the Role

The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients, answering phones, directing client inquiries, and scheduling appointments. This is an excellent opportunity to gain experience, learn, and develop your career within the automotive industry.

Responsibilities

Provides a world-class customer experience to all Lucid clients, both internal and external
Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels
Manage open service tasks and due bills, ensuring timely follow-up and resolution
Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience
Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization
Check for any open campaigns or recalls that may need to be addressed
Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found
Consistent customer communication regarding follow up calls, responsiveness, and availability
Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles
Manages a monthly budget and oversees the ordering of supplies and refreshments
Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel
Perform valet duties as needed
Other duties as assigned

Requirements

18 years of age or older
Demonstrated excellence in customer service
A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
Excellent written and verbal communication skills
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Full-time, including weekends or extended hours during busy periods
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year
Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Skills

Customer service
Problem solving
Organization
Communication skills
Microsoft Office
DMS software
Luxury retail experience
Automotive experience
HV systems knowledge
LV systems knowledge
EV powertrains knowledge

Work Type

Full-time

Salary/Compensations

$17—$24 USD hourly

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
Paid time off
Paid holidays
401(k) retirement plan
Equity program
Discretionary annual cash incentive program

About the Company

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward.
Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities.
Our teams come from industries around the world, united by a shared commitment to excellence.
By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Equal Opportunity

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.