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About the Role

The UX/UI Lead Designer is responsible for leading the strategy, design, and continuous improvement of intuitive, visually compelling, user-centered, and accessible digital experiences across CRF websites, mobile-responsive experiences, web applications, digital products, and email marketing communications. This senior individual-contributor role establishes and advances UX/UI standards, accessible design practices, reusable design systems, and digital experience patterns across CRF Digital properties.

Responsibilities

Serve as the lead UX/UI design authority for CRF Digital, setting standards for user experience, interface design, interaction patterns, visual consistency, responsive design, and accessible digital experiences.
Lead and champion digital accessibility across CRF Digital properties, ensuring designs meet or exceed WCAG 2.1/2.2 Level AA requirements and applicable ADA-related digital accessibility standards.
Establish, maintain, and evolve a scalable design system and component library.
Embed accessibility requirements into design systems, design specifications, prototypes, acceptance criteria, and quality-assurance processes.
Provide strategic design direction and hands-on execution from discovery through launch, ensuring digital solutions align with CRF brand standards, business objectives, user needs, and technical constraints.
Lead or coordinate accessibility reviews, document findings and remediation recommendations, and partner with development teams to validate accessible implementation.
Lead the UX/UI design process for complex and high-priority initiatives, including stakeholder discovery, requirements definition, user flows, journey maps, information architecture, wireframes, interactive prototypes, high-fidelity visual design, and developer handoff.
Serve as a resource to internal teams on accessibility standards, inclusive-design principles, and practical approaches for creating accessible digital content and experiences.
Partner with AD of Creative Services to ensure consistent application and evolution of CRF brand standards across digital touchpoints.
Define and promote effective design workflows, review processes, file-management standards, design documentation, and quality-control practices.
Provide design critique, constructive feedback, and subject-matter guidance to internal colleagues, contractors, agencies, and other project contributors.
Collaborate with project stakeholders to identify design risks, define success criteria, prioritize work, manage competing project needs, and recommend practical solutions.
Use qualitative and quantitative inputs to identify opportunities and lead iterative experience improvements.
Champion inclusive and accessible design practices throughout planning, design, implementation, testing, and quality assurance.
Attend CRF-sponsored and related conferences or meetings, where applicable.
Additional duties as assigned.

Requirements

Bachelor’s degree in UX/UI Design, Interaction Design, Human-Computer Interaction, Graphic Design, Digital Media, Web Design, Computer Science, or a related field; an equivalent combination of education, relevant professional experience, and demonstrated portfolio work may be considered.
4-6 years of progressive professional experience in UX/UI design, product design, web design, digital experience design, interaction design, or a closely related discipline, including demonstrated ownership of complex, cross-functional digital initiatives.
Demonstrated experience leading end-to-end UX/UI design work for responsive websites, mobile experiences, landing pages, web applications, digital products, and/or HTML email campaigns.
A current online portfolio is required with application submission, demonstrating a range of relevant UX/UI design work and clearly communicating the candidate’s individual role and contributions.
Demonstrated professional expertise in digital accessibility, including the application of WCAG 2.1 or 2.2 Level AA standards, ADA-related digital accessibility practices, and inclusive-design principles.
Experience establishing, contributing to, or governing a design system, component library, or reusable UI pattern library.
Experience working in a collaborative, cross-functional environment with front-end and back-end developers, marketing and creative teams, editorial/content teams, project managers, business stakeholders, vendors, and/or external agencies.
Experience in healthcare, medical education, scientific publishing, nonprofit, association, conference/event, or another regulated industry is preferred.
Accessibility certification or formal training, such as IAAP CPACC, WAS, CPWA, Trusted Tester, or equivalent coursework/certification.
Experience contributing to or maintaining a design system in Figma or a comparable design environment.
Experience working with content-management systems such as WordPress, Drupal, or similar platforms.
Experience collaborating with front-end development teams using tools such as Jira, Monday.com, Asana, Slack, GitHub, or similar project-management and collaboration platforms.
Familiarity with SEO, web performance, conversion-rate optimization, and digital analytics best practices.
Knowledge of medical, scientific, or healthcare content and familiarity with privacy-conscious digital experiences is a plus.
Experience acting as a design lead or senior individual contributor responsible for UX/UI quality across multiple websites, products, campaigns, or digital properties.
Experience partnering with creative-services and brand teams to establish and enforce digital brand standards.
Experience in a CMS-driven environment, including WordPress, Drupal, Joomla, or similar content-management platforms.
Familiarity with digital analytics, conversion-rate optimization, SEO, email marketing platforms, and cross-client HTML email testing tools.
Knowledge of healthcare, medical/scientific content, privacy-conscious digital design, or regulated digital environments.

Skills

Figma
Adobe Creative Cloud
User-centered design
Interaction design
Information architecture
Responsive and mobile-first design
Visual design
Usability evaluation
Iterative product/design development
Digital accessibility
WCAG 2.1/2.2 AA principles
Color contrast
Non-color indicators
Keyboard interaction
Focus management
Accessible forms and error handling
Semantic content structure
Alternative text
Captions
Screen-reader considerations
axe DevTools
WAVE
Lighthouse
Browser accessibility inspectors
Keyboard-only testing
Screen-reader testing
HTML
CSS
JavaScript
Front-end frameworks
CMS platforms
Design specifications
Annotations
Interaction details
Responsive behavior
Component states
Assets
Accessibility acceptance criteria
Design standards management
Multiple concurrent initiative management
Design review facilitation
Design rationale articulation
Stakeholder influence
Written communication
Verbal communication
Visual communication
Presentation skills
Organization skills
Project-management skills
Quality assurance
Consistency
Brand stewardship
Attention to detail

Location

mid-town office

Work Type

hybrid

Experience Level

4-6 years
Senior

Education Level

Bachelor’s degree

Salary/Compensations

$95,000 - $115,000 per year

Benefits

Choice of health plans include medical, Dental, and vision coverage
Company-paid short-term and long-term disability and life insurance
Health and dependent care flexible spending accounts
Pre-tax travel expenses through TransitChek program
401(k) plan
Generous paid time off (PTO)
Fourteen paid holidays each year

About the Company

CRF strives to enhance and save patient lives every day.

Equal Opportunity

CRF is an equal opportunity employer.