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About the Role

The Distillery Tour Guide delivers engaging and educational distillery tours and curated tastings, creating a welcoming and memorable experience for guests. This role serves as a key brand storyteller, translating the technical process of whiskey production into an approachable and entertaining guest experience. When tours are not active, the guide supports tasting room operations by greeting guests, assisting with sales, managing check-ins, and supporting pick-ups.

Responsibilities

Guides guests through the distillery while explaining fermentation, distillation, and aging processes in an engaging and accessible way
Narrates the Still Austin story, highlighting our grain-to-glass philosophy and Texas heritage
Leads curated tastings, introducing guests to aroma, flavor profiles, and tasting techniques
Serves as a knowledgeable and enthusiastic ambassador for the Still Austin brand
Answers guest questions related to whiskey production, brand history, and hospitality offerings
Creates an inclusive, welcoming atmosphere for guests of all levels of whiskey familiarity
Greets guests entering the tasting room and assists with general hospitality flow
Supports bottle and merchandise sales within the tasting room retail space
Assists with tour check-ins and guest coordination
Facilitates DRS pick-ups and other guest service needs
Maintains cleanliness and safety along the tour path and tasting areas
Monitors guest sobriety and ensures all tastings comply with TABC regulations
Remains ready to pivot quickly to accommodate VIP tours or last-minute guest experiences
Explains key stages of whiskey production including mashing, fermentation, distillation, and maturation
Describes mash bills, barrel aging, and flavor development in a way that is both informative and approachable
Processes bottle and merchandise sales following tours and assists with restocking and merchandising when needed.

Requirements

TABC Certification required
Prior experience in hospitality, tourism, retail, or guest-facing roles preferred
Foundational knowledge of whiskey, spirits, or distillation processes strongly preferred
Experience leading presentations, tours, or group instruction is highly valued
Strong verbal communication and storytelling skills
Comfortable speaking to groups of varying sizes
Ability to remain calm, professional, and engaging in a high-energy guest environment
Demonstrated ability to multitask and pivot quickly between responsibilities
Availability to work evenings, weekends, and holidays as needed
Interest in craft spirits, hospitality, or the beverage/alcohol industry preferred
Ability to stand and walk for extended periods while leading tours throughout the distillery
Ability to speak clearly and project voice to groups in production and hospitality environments
Ability to navigate indoor and outdoor areas of the distillery campus
Ability to climb stairs and move through production spaces safely
Ability to occasionally lift and carry items up to 25 pounds (cases of product, retail inventory, or tour materials)
Ability to work in environments with varying temperatures and production noise levels
Ability to maintain awareness of guest safety in a working production facility

Skills

Public speaking
Hospitality
Storytelling
Verbal communication
Multitasking
Customer service

Location

Distillery campus

Work Type

Full-time

Experience Level

Preferred prior experience in hospitality, tourism, retail, or guest-facing roles
Highly valued experience leading presentations, tours, or group instruction

About the Company

Still Austin is a brand focused on a grain-to-glass philosophy and Texas heritage.