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About the Role
As a Waiter/Waitress at Big Mamma, you’ll be part of our energetic front-of-house team, delivering memorable experiences to every guest.
Responsibilities
- Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments
- Master our menu, including dishes, wines and cocktails
- Open and close your section of the floor with professionalism
- Maintain cleanliness, organisation and health & safety standards across the floor
- Support your colleagues during service and contribute to a positive, high-energy environment
- Create memorable moments for our guests with a warm, friendly and professional attitude
Requirements
- Passion for Italian food and excellent customer service
- High energy, proactive attitude and team spirit
- Strong communication skills and previous experience as a waiter/waitress in a busy restaurant
- Flexible availability, including evenings and weekends
Skills
- Customer service
- Communication
Location
- UK
Work Type
- Full-time
- Permanent
Salary/Compensations
- £12.71 /h + 15% of the service charge
Benefits
- 5-day working week with 2 days off
- Daily staff meals
- 15% discount across all Big Mamma restaurants (UK and Ireland)
- £500 employee referral bonus
- Wagestream – access your pay between paydays
- Mental health & wellbeing support (Open Up)
- Continuous training and career progression
- Mobility across UK and European venues
About the Company
- Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
- For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.
- Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.
Equal Opportunity
- Big Mamma Ltd is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.