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About the Role

As a Store Manager, you are responsible for leading your store to success. You’ll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well-run, and engaging shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions.

Responsibilities

Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
Lead by example as a brand ambassador representing The Works to inspire your team to follow.
Take full ownership of store performance, using data and insights to drive results.
Ensure high standards of visual merchandising, stock availability, and store presentation.
Recruit, onboard, and train new team members, building a high performing, engaged team.
Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
Maintain compliance with health & safety, cash handling, and loss prevention policies.
Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
Lead your team to reach their potential and steer your store to break records and get in the spotlight.
Work collaboratively with support departments and peers.
Speak up if something's not quite right, so we can work together to get it right or make it better.
Support your team's well-being and aspirations, discussing performance and career aspirations.

Requirements

Proven experience in a retail management role.
Experience in a high-volume or value retail environment.
Experience managing recruitment, training, and performance processes.

Skills

Strong leadership and people development skills.
Commercially focused with a track record of delivering results.
Excellent communication, planning, and organisational abilities.
Confident using data to inform decisions and improve performance.
Flexible, resilient, and able to adapt to changing priorities.
Familiarity with retail systems and reporting tools.
Tech savvy with using back-office systems, EPoS Tills, emails and video calls.

Work Type

40 hour contract

Benefits

25% Colleague Discount! - Plus, exclusive Double Discount days!
MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
33 days, including bank holidays
Stream - Claim early access to 50% of your wages as you earn them
Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
Share Scheme - Own a piece of The Works!
24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
Healthcare Cash Plan – To support your everyday healthcare costs.
Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

About the Company

We don’t just sell products. We inspire reading, learning, creativity and play.
The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play.
Our Purpose To inspire reading, learning, creativity and play
Our Values We are Crafty | Smart with what we've got.
We are Caring | Heart in every action.
We are Can-do | Energy that gets it done.
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Equal Opportunity

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves.
Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this.
If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!