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The Front Office Assistant I will perform a variety of general clerical duties and special projects.

Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.
Assist & educate patients on MyChart and Self-Service Station
Schedules appointments for patients.
Answer phone calls and respond to requests appropriately.
Calls patients to remind them of upcoming appointment and changes to providers’ schedule.
Verify/updates patient insurance and billing discrepancies.
Inform and refer patients of the NEMS’ services and programs.
Conduct periodic updates of demographic, registration items, and financial data.
Transfer triages patients to Medical Clinic team.
Receives, sorts, and routes daily mail.
Prepares and send out mailings.
Assist in outreach projects.
Reviews, responds, or forwards patient portal messages to ensure completion
Complies to HIPAA protocols and obtains proper consent.
Cover & rotates to other clinic sites or medical departments as required
Participates with achieving organizational and CAHPS goals
Performs other job duties as required by manager/supervisor.

Completion of a high school diploma or equivalent required
Must be proficient in computers.
Must have strong communication, customer service skills, and attention to detail.
Prior customer service experience preferred.
Prior experience in a medical field is a plus.
Must be able to fluently speak, read and write English.
Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.
Fluency in other languages are an asset.
This is an FLSA Non-exempt position.
This is not an OSHA high-risk position.

FRONT OFFICE ASSISTANT I - STOCKTON at NORTH EAST MEDICAL SERVICES

FRONT OFFICE ASSISTANT I - STOCKTON