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About the Role

The Lead F&B Counter Server delivers outstanding guest service while efficiently operating the POS, preparing and selling food and beverage items, and maintaining a clean, well-organized service area. This role serves as a trainer and mentor, ensuring all team members follow food safety standards, service procedures, and training guidelines while supporting daily operations and assisting other outlets as needed.

Responsibilities

Demonstrates exceptional guest service skills when selling F&B items to either guests or Team Members and informs guests of casino facilities and their location.
Continually operates cash register and accepts payment for F&B product(s) ensuring accuracy when making change.
Is always extremely responsive to guest’s questions regarding food items, prices, methods of preparation, items on sale and availability of various F&B products.
Continually up-sells F&B products offered.
Always ensures that assigned area is kept orderly and continually cleans and sanitizes all work and guest areas.
Always takes a proactive approach in ensuring that food handling procedures are followed accurately.
Acts as the F&B trainer and continuously assists team members with on-boarding and training regiments.

Requirements

Previous Food & Beverage experience.
Previous experience working in a leadership role.
Strong cash-handling and communication skills, including the ability to accurately ring in orders and settle checks on a Point of Sale system while correctly counting money and making change.
Ability to speak English.
Ability to accommodate a flexible work schedule.
Ability to stand/walk for long periods of time and lift up to 41 - 50 pounds.

Skills

Point of Sale (POS) operation
Food and beverage preparation and sales
Cash handling
Customer service
Communication skills
Food safety standards
Training and mentoring

Location

Point Place Casino Hotel

Work Type

Day shift available
Swing shift available

Experience Level

Lead

Salary/Compensations

$19.00 hourly

Benefits

Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
Robust 401k retirement plan
Dealer School
Finance Scholarship Program
Comprehensive medical, dental, and vision plans
Life insurance
Paid holidays
Team member assistance programs
Wellness programs
Upcoming 5,000-square-foot onsite medical center
Complimentary shuttles

About the Company

Turning Stone Enterprises is a dynamic organization with a diverse range of business operations.
Turning Stone Resort Casino has received the Best of New York Gaming Resort award for six consecutive years.
Operations include satellite casinos, convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Prioritizes the well-being and professional growth of team members.
Focuses on delivering exceptional experiences for both guests and staff.
Offers resources including training programs and career development initiatives.