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About the Role

As a Guest Services Representative, you will provide exceptional guest service by assisting guests with TS Rewards loyalty accounts, complimentary programs, promotions, and account inquiries. You will maintain accurate player records, process rewards transactions, respond to guest communications, and support VIP guests while ensuring confidentiality, compliance, and a positive guest experience.

Responsibilities

• Greet guests in a courteous and positive manner.
• Explain, instruct, and assist guests with the fundamentals of TS Reward Card accounts and complimentaries, ensuring exemplary guest service.
• Create and maintain TS Rewards Loyalty Card accounts efficiently and accurately.
• Thoroughly and concisely check guest accounts for points and complimentary offer availability.
• Circulate the gaming floor to assist VIPs with complementariness and other needs.
• Communicate and cooperate effectively with all departments.

Requirements

• A High School Diploma/Equivalency or equivalent is required.
• Previous experience in a guest contact position is preferred.
• Excellent verbal and written communication skills are required.
• Organizational skills are required.
• Knowledge of data entry is preferred.
• Proficiency in Microsoft Office applications (including Word and Excel) is required.
• Ability to operate standard office equipment such as calculators, printers, copiers, and scanners is required.
• Must be willing to work a flexible schedule to include evening hours, weekends, and holidays as needed.
• Ability to stand/walk for long periods of time.
• Ability to lift up to 11 - 20 pounds.

Skills

• Communication skills
• Organizational skills
• Data entry
• Microsoft Office (Word, Excel)
• Operating standard office equipment

Location

• New York

Work Type

• Swing shift
• Flexible schedule
• Evening hours
• Weekends
• Holidays

Experience Level

• Entry Level

Education Level

• High School Diploma/Equivalency

Salary/Compensations

• $17.00 hourly

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• Robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
• Comprehensive medical, dental, and vision plans
• Life insurance
• Paid holidays
• Team member assistance programs
• Wellness programs
• Onsite medical center
• Training programs
• Complimentary shuttles

About the Company

• Turning Stone Enterprises is a dynamic organization with diverse business operations, including the award-winning Turning Stone Resort Casino, YBR Casino & Sports Book, Point Place Casino, The Lake House at Sylvan Beach, convenience stores, and three 18-hole PGA-level golf courses.