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About the Role

This role ensures the adoption and technical health of Splunk, leveraging AI-driven insights to tailor adoption strategies and drive successful renewals and business growth. It involves developing and executing technical adoption plans (TAPs), facilitating alignment workshops, and delivering advanced technical enablement series. The position also supports 1:1 customer engagements, influences executive decision-making, and collaborates with various teams to enhance customer adoption and identify value-driving use cases. Additionally, it acts as a technology evangelist, providing feedback to product teams and leading initiatives to address systemic product challenges.

Responsibilities

Drives strategic and complex technical health and adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution.
Serves as the customer advocate for support-related matters by monitoring support cases, understanding business impact, and partnering with internal Support and Product teams to drive timely escalation, resolution, and a positive customer support experience.
Acts as a trusted advisor to senior customer leaders, helping them align Splunk technologies with long-term business outcomes.
Oversees TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions.
Demonstrates knowledge across several Splunk products.
Runs adoption business reviews (state of usage, blockers, market trends) and updates TAPs, integrating AI analytics to highlight trends and forecast needs.
Partners with Sales and CX leadership to co-create adoption journeys for high-value accounts, ensuring alignment with renewal and expansion goals.
Manages adoption across multiple stakeholders and teams, ensuring consistency and quality of customer experience.
Communicates complex details in meetings or workshops, tailoring content for varied audiences to achieve clear understanding.
Participates in events like roadshows or technical sessions, using advanced setups to demonstrate solutions and follow through on action items.
Designs and leads 1:1 many series; measures reach and impact.
Leads technical strategy across customer success programs, aligning product capabilities and architecture choices with lifecycle delivery and business outcomes; explains trade‑offs to stakeholders.
Acts as Technology Evangelist, turns field signals into product improvements, owns some high‑value asks, builds the case, and follows through to resolution, collaborating with other Cisco teams on service enhancements and adoption strategies.
Sets vision and direction for customer success programs across multiple teams or regions, integrating AI-driven productivity insights to accelerate results.
Leads cross-functional initiatives to scale best practices globally and improve customer outcomes.
Mentors senior IC talent, team leads, and managers, providing guidance on complex customer situations and organizational strategy.
Represents CSS community and interests in planning and decision-making forums.

Requirements

Must have working Splunk knowledge and/or Splunk Certifications.
Bachelors + 5 years of related experience, or Masters + 4 years of related experience, or PhD + 3 years of related experience, or equivalent relevant work experience.
Expert level (e.g., CCIE) or equivalent relevant certification expected.
Industry trend certifications.

Skills

AI-driven insights
Technical adoption planning (TAP)
Splunk technologies
AI advancements
Customer Success Management (CSM)
Customer Experience Management (CXM)
Stakeholder management
Product development feedback
Service enhancements
Adoption strategies
Technical enablement
Architecture
Data analytics

Location

United States

Work Type

Remote

Experience Level

Expert level

Education Level

Bachelors Degree
Masters Degree
PhD

Salary/Compensations

$137,900.00 - $186,600.00
$173,200.00 - $255,500.00
$151,400.00 - $235,100.00

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
Restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt)
Flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (non-sales roles)
Performance-based incentive pay (sales roles)

About the Company

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
We work as a team, collaborating with empathy to make really big things happen on a global scale.
Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.

Equal Opportunity

THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN GERMANY.