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About the Role

As a Housekeeping House Attendant at the Four Seasons Hotel New York Downtown, you will be responsible for maintaining the cleanliness and appearance of public areas, guest corridors, and back-of-house spaces. Your role is crucial in shaping the client experience by providing exceptional service and contributing to a positive work environment. This position offers opportunities for career growth within a globally recognized luxury hotel.

Responsibilities

Clean public areas of the hotel, employee locker rooms, restrooms, offices, and banquet pre-function spaces.
Stock rooms and storage areas with clean linens.
Pick up and deliver guest request items.
Assist Housekeepers in moving heavy objects in guest rooms.
Wash walls and windows as necessary.
Keep guest corridors clean and neat at all times.
Keep all guest corridors and public areas neat, vacuumed, and dusted.
Ensure mirrors, furniture, floors, ashtrays, elevators, and doors are clean and mark/scuff-free.
Keep all service elevator landings, stairwells, and linen storage rooms clean by sweeping, mopping, and dusting.
Remove all trash from areas.
Move racks of clean Rooms linen to Guest Room floors.
Stock Linen Storage Rooms and daily with supplies and amenities.
Empty trash and dirty linen from guest room floors.
Respond to guest requests and inquiries while in the lobby.
Answer guest questions and direct them to the areas they desire.
Assist Housekeepers as required, including moving beds and furniture, turning mattresses, and removing or hanging sheers and drapes.
Pick up and deliver guest request items such as irons, ironing boards, cribs, and rollaways on a timely basis.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.
Work harmoniously and professionally with co-workers and supervisors.
Maintain a neat and clean personal appearance.
Respond properly in any hotel emergency or safety situation.
Perform other tasks or projects as assigned by hotel management and staff.
Notice and report any maintenance deficiencies or repairs needed to your manager.
Gather and utilize the proper equipment, materials, and chemicals in cleaning all office space.
Remove Room Service dishes to the service area.
Remove trash from offices to the trash compactor area.
Vacuum and shampoo carpets in all office areas as needed.
Clean guest room windows as necessary; keep all public area windows and glass clean and streak-free.
Polish furniture and clean glass in all office areas when necessary.
Mop any area without carpet.
Clean and stock the office restrooms.
Keep the lobby and restrooms neat, clean, and well supplied.
Spot all furniture and keep it in its proper place.
Clean ashtrays, urns, elevators, elevator doors, windows, carpets as well as collect trash throughout the hotel.
Clean all brass in the public areas.
Maintain all equipment and supplies and use them in a proper manner.
Maintain cleanliness of locker rooms and back of the house restroom facilities.
Maintain cleanliness of the Meeting Room floor.
Remove snow from the lobby that is brought in from the outside.
Keep the lobby and rain mats maintained during inclement weather.
Utilize Rex – Hot SOS to be advised of assignments and or other computerized applications.
Communicate with the housekeeping team and release pertinent information to the housekeeping team.
Clean and maintain the main guest entrance area and adjacent plaza area including but not limited to removal of cigarette butts, trash, snow, leaves etc.
Remove bodily fluids with the appropriate safety equipment.
Clean and maintain terraces.
Comply with any additional requests that may arise pertaining to Housekeeping duties.
Report to work on time.
Be aware of schedule at all times and notify the Supervisor in adequate time if unable to attend work.
Adhere to meal break policy and proper payroll procedures.
Use all equipment as required by assignment given.
Move furniture and equipment as directed.
Clean windows, mirrors, equipment, carpet, marble and upholstery as assigned.
Assist with responsibilities and duties in the absence or heavy volume in the housekeeping area.

Requirements

Work authorization for the location is required.
Ability to read, write and speak English.

Skills

Enthusiastic
Optimistic
Passionate
Self-driven
Solution oriented
Team-oriented
Client-obsessed
Integrity
Organized
Pro-active

Location

New York Downtown

Work Type

Full-time

Experience Level

One year of related work preferred

Education Level

Some schooling preferred

Salary/Compensations

$30-$40 per hour

Benefits

Access to a robust benefit plan

About the Company

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
The team members create exceptional guest experiences through a commitment to luxury with genuine heart.
The company believes in recognizing individuals and treating everyone with respect.
Four Seasons aims to create lasting impressions through meaningful connections.
The company's purpose is to enrich the lives of employees, guests, and the community.
Four Seasons values include thinking differently, client obsession, passion, ownership, caring for each other, and integrity.
Four Seasons Hotel New York Downtown is recognized as a Forbes 5 Star Hotel, Forbes 5 Star Spa, and AAA 5 Diamond Hotel.
The hotel is diverse, inspiring, and vibrant, priding itself on excellent service, inclusion, collaboration, mutual respect, and exceptional client experiences.

Equal Opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Information regarding the 'EEOC is The Law' poster is available via a provided website.