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About the Role

As an Engineer 2, Cloud Support Engineer, you will be a hands-on, mid-level cloud operations engineer within LPL's Cloud Center of Excellence (CCOE) Support team. You will support LPL's 24x7 production support for the AWS landing zone, working alongside senior engineers, AVPs, and the VP, Support. Your daily tasks include triaging tickets, fulfilling account/IAM/access requests, executing and improving runbooks, supporting change windows, and responding to production cloud incidents. You will collaborate with the Monitoring pod and escalate issues to other Foundations pods, Platforms, Containers, and Delivery teams as needed. LPL operates an AWS-first CCOE with a multi-account landing zone, utilizing Terraform for delivery. You will spend most of your time working on tickets, runbooks, Terraform, and incident response across US offices and the India Global Capability Center, continuously automating repeatable requests.

Responsibilities

Triage inbound tickets from application teams across Jira and ServiceNow against clear SLAs, owning Tier 1/Tier 2 scope tickets and escalating others cleanly.
Fulfill account/IAM/access requests for the landing zone and automate repeatable requests through the Account Factory for Terraform (AFT) and the private Terraform module library.
Execute and improve runbooks for known incident classes, collaborating with the Monitoring pod to enhance monitoring and runbook improvements.
Support change-management execution, including change-window participation, ServiceNow change-record discipline, and verification of changes.
Embed agentic AI capabilities into the team's engineering practice and the platform's self-service experience.
Utilize agentic AI capabilities in daily support work, including ticket triage, self-service requests, runbook generation, and on-call copilots.
Operate as a hands-on mid-level cloud engineer, focusing on Terraform code, AWS console/CLI, design documents, code review, and incident response.
Participate in 24x7 on-call rotations as a primary responder for production incidents, with opportunities to grow into a senior responder role.
Consume the private Terraform module library and reference patterns to deploy application-aligned infrastructure, contributing pull requests to shared modules and AFT.
Partner with peer engineers, AVPs, and VPs across the CCOE teams and Foundations pods to achieve pod outcomes.
Apply the AWS Well-Architected Framework and drive continuous improvement against operational, security, reliability, performance, cost, and sustainability outcomes.
Participate fully in Agile/Scrum ceremonies and partner with the enterprise EPMO/RTE on delivery commitments.
Pursue and maintain Engineer 2 certifications per the CCOE certification matrix, progressing toward Senior Engineer.

Requirements

3+ years of progressive technical experience in cloud infrastructure, platform engineering, or software engineering.
Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent work experience).
1+ years of hands-on production AWS in a multi-account environment with hands-on production Terraform delivered through Terraform Cloud and GitHub Actions.
Comfort consuming a private Terraform module library and raising well-scoped pull requests against shared modules.
3+ years experience of owning meaningful, well-scoped engineering work end-to-end under senior guidance.
2+ years experience participating in 24x7 production on-call rotations as a primary responder in a fast-paced, security-conscious environment.
3+ years experience working a production cloud operations or cloud support queue (Jira, ServiceNow, or comparable ITSM).
Strong growth mindset and continuous learning in cloud-native, IaC, and applied AI.
Bias toward shipping high-quality, well-tested, code-reviewed work.
Ability to ask for help early when stuck and document learnings.
Calm primary responder during incidents.
Ability to build high-trust relationships with peer engineers.
Excellent written and verbal communication skills.

Skills

AWS
Terraform
Jira
ServiceNow
Account/IAM/Access Request Fulfillment
Runbook Execution
Change Management
Incident Response
Agentic AI
Python
Bash
PowerShell
AWS Well-Architected Framework

Location

US
India

Work Type

Full-time
24x7 on-call rotations

Experience Level

Mid-level
Engineer 2

Education Level

Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent work experience)

Salary/Compensations

$104,751.00 - $174,585.00

Benefits

401K matching
Health benefits
Employee stock options
Paid time off
Volunteer time off

About the Company

LPL Financial Holdings Inc. is a leading wealth management firm in the U.S., supporting over 32,000 financial advisors and approximately 1,100 financial institutions.
The firm provides a wide range of services including advisor affiliation models, investment solutions, fintech tools, and practice management services.
LPL enables advisors and institutions to choose their business model, services, and technology resources to run thriving businesses.
The company's mission is to help clients pursue their financial goals by taking care of advisors and institutions so they can take care of their clients.

Equal Opportunity

Principals only.
EOE.