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About the Role

Mastercard Identity is the global standard in identity verification and behavioral assessment, providing businesses worldwide the ability to link any digital transaction to a human or entity behind it. Our solutions use complex machine learning to combine features derived from the billions of transactions within our proprietary network and the data from our models to deliver industry-leading fraudulent activity detection and risk assessment solutions. As a Senior Sales Engineer on the Mastercard Identity team, you will have a diverse set of responsibilities supporting Sales using technical know-how and product expertise to grow a best-in-class product suite in the identity solutions industry.

Responsibilities

Work with our Sales team to win deals and drive sales to completion in the North America market
Ensure an exceptional experience throughout the pre-sale process
Be the subject matter expert in the Mastercard Identity suite of products and solutions
Use your technical skills to show a strong understanding of the underlying technologies, data processing, and web architecture
Use your data science knowledge to explain data features and probability-based decisioning to provide the most value to customers, and how to make it actionable for their specific use case
Use your business skills to understand business needs and position Mastercard Identity products to design solutions using them
Use your soft skills to build strong relationships with prospects and customers
Use your writing skills to create documentation for prospects, customers, and for internal use
Be the trusted advisor, instilling trust to enable customers to rely on you for sound advice and strategic guidance, and to inform their decision-making process.
Drive success through proof of value product tests
Provide training to enable a solid understanding of the offering and ensure a smooth onboarding experience
Liaise with the Product team to bring customer-facing perspectives and customer feedback, and to contribute insights for the product roadmap
Attend and present at conferences and webinars, and support the creation of documentation including best practices, industry knowledge, the competitive landscape, and the direction of trends

Requirements

Proven experience as a Sales Engineer
Experience in leading discovery to qualify customer needs and determine viable solutions of value
Possess a solid understanding of data science concepts and machine learning models
Possess a solid understanding of API-delivered services and web architecture
Experience with Python programming and SQL
Excellent presentation and interpersonal skills with demonstrated ability to work with business leadership, product managers, data scientists, engineers, and marketers alike
Proven ability to establish credibility with technical leaders in customer organizations
Possess business acumen to understand customer business drivers, risks and benefits, and value of our solutions
Possess analytical skills to build solutions that integrate within a customer workflow specification
Excellent verbal and written communication skills with an ability to convey technical concepts to nontechnical stakeholders
Possess excellent problem-solving skills in complex environments
Fluent in English
Background in fraud and the payments industry is preferred
Travel requirements are limited but could be up to 25%

Skills

Technical know-how
Product expertise
Machine learning
Data science
Financial services
Python programming
SQL
Presentation skills
Interpersonal skills
Business acumen
Analytical skills
Verbal communication
Written communication
Problem-solving skills

Location

North America

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

Toronto, Canada: $83,000 - $132,000 CAD

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.