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About the Role
The CLUB Customer Service Outfitter provides world-class customer service for guests, presenting the benefits of CLUB Membership. This role involves being a product expert, executing account servicing, acquiring and activating new members, and ensuring regulatory compliance.
Responsibilities
- Supports a strong commitment to world-class customer service.
- Ensures a pleasant and productive shopping experience for all customers.
- Proactively greets customers and presents CLUB Membership opportunities.
- Provides current members with a unique and exclusive experience.
- Executes all CLUB operational and compliance programs.
- Demonstrates products to customers.
- Remains knowledgeable of advertised sales.
- Helps meet metric goals and objectives for self and store.
- Keeps CLUB inventory accurate and the CLUB Booth clean and organized.
- Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
- Provides daily feedback and reports in a timely and accurate manner.
- Provides peer coaching, recognition, and support as a CLUB advocate and representative.
- Provides service to all areas of the store based on business need.
Requirements
- High school diploma or equivalent experience.
- 0 to 2 Years of Experience.
- Excellent organization skills and attention to details.
- Experience in a customer service environment.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.
- Stand and/or walk during shift to assist customers on the sales floor.
- Hear well enough to constantly communicate with others.
- Constantly repeat motions that may include the wrists, hands and/or fingers.
- Constantly assess the accuracy, neatness and thoroughness of work assigned.
- Light work that includes lifting and moving objects up to 20 pounds constantly.
- Occasionally ascend or descend ladders, stairs, step stools.
- Occasionally work in noisy environments.
Skills
- Customer service
- Product knowledge
- Sales
- Account servicing
- Membership acquisition
- Membership activation
- Regulatory compliance
- Payment processing
- Communication skills
- Organization skills
- Attention to detail
- Self-motivation
- Initiative
Location
- Onsite
Work Type
- Part Time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
Salary/Compensations
- $17.00 - $19.75 per hour
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Dental
- Vision
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
About the Company
- Bass Pro Shops is an equal opportunity employer.
Equal Opportunity
- Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
- Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
- If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.