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Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Greet patients and visitors with courtesy, service, respect, and privacy.
Serve as a central communication source, being responsive, accessible, and visible.
Diffuse challenging situations appropriately.
Obtain complete and accurate information from patients/callers.
Maintain patient confidentiality at all times.
Perform check-in, registration, scheduling, and verification of demographic information.
Utilize computer systems for patient registration and data accuracy.
Schedule, reschedule, and cancel appointments to accommodate patient and provider needs.
Obtain and enter referrals and collect co-pays.
Monitor and support patients and visitors.
Facilitate timely patient flow and proactively solve flow issues.
Act as a liaison between patients and practice staff for optimal flow and service delivery.
Act as a liaison between patients and other areas for optimal flow and service delivery.
Maintain a clean and welcoming reception area.
Maintain reception area signage and information clarity.
Monitor audio/visual images for appropriate programming and volume levels.
Contact appropriate departments for repairs or services and follow through.
Ensure Spanish translation services are provided for Spanish-speaking patients and employees.

High School diploma or GED required.
1-3 years related work experience required.
Fluent in English and Spanish, with accurate interpretation and translation skills.
Proficient in medical terminology.
Experience with computer systems, including web-based applications and Microsoft Office.
Ability to communicate clearly and effectively in written English.
Ability to comprehend and converse in English to communicate effectively.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies.
Ability to interact respectfully with others to offer ideas, identify issues, obtain information, or deliver services.
Ability to provide a high level of customer service in a professional, service-oriented, respectful manner.
Ability to remain calm in stressful situations.
Vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together.
Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
Your skill and compassion can make us even stronger.

Practice Assistant Vernick & Gopal ENT at Beth Israel Lahey Health

Practice Assistant Vernick & Gopal ENT