Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Sr. Manager, Account Management leads a team supporting FreeWheel’s customers across our advertising technology platform. This role is accountable for the overall health, retention, and growth of the team’s book of business, while developing a high-performing organization focused on operational excellence, customer outcomes, and commercial success. This role serves as both a people leader and strategic business partner, driving consistent account management practices, coaching talent, leading client engagements, and representing the Account Management organization across cross-functional initiatives.

Responsibilities

Lead, coach, and develop a team of 3–5 Account Managers and Senior Account Managers.
Foster a high-performance culture focused on accountability, customer success, collaboration, and continuous improvement.
Establish clear goals, success metrics, and development plans for each team member.
Partner with leadership on hiring, onboarding, succession planning, and organizational development.
Own the overall health, retention, and commercial growth of the team’s assigned portfolio.
Support strategic client relationships and participate in executive-level customer engagements and escalations.
Ensure consistent execution of account planning, business reviews, renewal strategies, adoption initiatives, and growth opportunities.
Partner closely with Sales to identify expansion opportunities and maximize customer lifetime value.
Drive standardized account management processes, documentation, and best practices across the organization.
Monitor portfolio health, customer satisfaction, adoption metrics, operational risks, and key performance indicators.
Identify opportunities to improve efficiency, scalability, and service delivery.
Ensure successful adoption and communication of new products, platform enhancements, and operational changes.
Represent Account Management within cross-functional initiatives, product launches, go-to-market programs, and strategic company projects.
Partner with Product, Engineering, Operations, Sales, and Customer Success to advocate for customer needs and influence product direction.
Provide customer insights that inform roadmap prioritization, commercial strategy, and operational improvements.
Develop executive summaries and business updates for senior leadership.
Analyze portfolio performance and recommend strategic actions to improve retention, operational efficiency, and revenue growth.
Represent FreeWheel at customer meetings, industry events, and strategic partner engagements.
Exercise sound judgment, prioritize effectively, and operate independently within a fast-paced environment.

Requirements

Bachelor’s degree or equivalent professional experience.
7+ years of experience in Account Management, Client Success, Publisher Development, or Customer Success within digital advertising, ad technology, media, or SaaS.
3+ years of experience leading and developing Account Management, Client Success, or Customer-facing teams.
Experience managing enterprise customer relationships and executive stakeholders.
Demonstrated ability to lead cross-functional initiatives across Sales, Product, Engineering, Operations, and Customer Success.
Strong analytical, communication, presentation, and problem-solving skills.
Proven ability to prioritize multiple initiatives and lead effectively in a fast-paced, matrixed organization.
Experience supporting publishers, broadcasters, streaming platforms, or other media companies.
Strong understanding of the digital advertising ecosystem, including programmatic advertising, CTV/video, ad serving, SSPs, DSPs, and publisher monetization.
Experience managing customer renewals, retention, expansion, or revenue growth initiatives.
Experience building scalable operational processes, account management frameworks, or customer success programs.
Familiarity with CRM and customer success tools such as Salesforce, Gainsight, Asana, or similar platforms.
Demonstrated experience building or improving account management processes, operating models, or customer success programs that increased team effectiveness or customer outcomes.
Understand our Operating Principles.
Own the customer experience.
Know your stuff.
Win as a team.
Be an active part of the Net Promoter System.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Skills

Account Management
Cross-Functional Leadership
Digital Advertising
Operational Excellence
People Leadership

Location

Global

Work Type

Full-time

Experience Level

7-10 Years

Education Level

Bachelor's Degree

Salary/Compensations

$135,510.99 - $203,266.49
Targeted Commission: $58,286.00

Benefits

Best-in-class Benefits
Options, expert guidance and always-on tools, personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

About the Company

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers.
Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels.
As a global company, we have offices in nine countries and can insert advertisements around the world.

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.