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About the Role

Responsible for providing technical support at the customer level, primarily supporting sales growth and customer retention efforts with a high-quality customer focus.

Responsibilities

• Ensure proper use of Health, Safety, and Equipment practices.
• Perform product demonstrations and line trials for prospective and existing customers.
• Conduct in-shop product training for new and existing accounts.
• Resolve product failures/problems by identifying systemic causes and providing solutions.
• Support resolution of color issues with key accounts.
• Support sales and installation of new accounts.
• Provide technical review of the repair process focused on product-related matters to ensure proper product use and enhance customer output.
• Assume other duties as assigned.

Requirements

• High School Diploma/GED
• 3+ years of related experience.
• Some college coursework desired.
• 5+ years of automotive refinishing experience.
• Completion of paint manufacturers' training in waterborne paint application.
• Strong color-matching abilities.
• I car certifications.
• Ability to perform basic mathematical calculations.
• Proficiency in using Outlook, Word, Excel, and other relevant software.
• Ability to create, maintain, and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations.
• Regularly uses moderately complex oral and written skills.
• Ability to train others, interact with others, and make presentations.
• Ability to solve routine and somewhat repetitive problems by following clear directions and procedures.
• Ability to handle multiple tasks or projects simultaneously with moderate complexity.
• Work is primarily sedentary; must be able to sit for extended periods and use a computer, keyboard, and mouse.
• Occasionally lift and/or move up to 25 pounds.
• Some positions may involve operating a motor vehicle for work-related duties and meeting all applicable eligibility and safety requirements.

Skills

• Color matching
• Waterborne paint application
• Technical support
• Product demonstration
• Product training
• Problem resolution
• Sales support
• Installation support
• Repair process review
• Oral and written communication
• Presentation skills
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Data analysis
• Project management

Location

• Onsite

Work Type

• Full-time

Experience Level

• 3+ years of related experience
• 5+ years of automotive refinishing experience

Education Level

• High School Diploma/GED
• Some college coursework desired

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• PNC Daily Pay Option

About the Company

• Join the LKQ Family!
• With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be.
• Join us for an exciting career journey with positive, driven individuals.