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About the Role

This role is responsible for supporting a safe and clean environment for clients through active monitoring, intake and administrative support, crisis intervention, and harm reduction practices. This role also collaborates with team members to promote client well-being and effective program delivery. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

Responsibilities

Monitor and maintain the safety and security of clients and the facility, including building access, client screening, and responding to emergencies.
Conduct client intake interviews, assess program suitability, facilitate admissions and discharges, and provide referrals to internal and external services.
Offer emotional support and advocacy to clients in crisis, addressing immediate needs and connecting them with appropriate case workers or community resources.
Maintain accurate documentation, including bed lists, daily logs, incident reports, memoranda, and entries in the HIFIS database.
Encourage and support clients in adopting positive lifestyle choices by promoting harm reduction, personal hygiene, social engagement, dignity, and personal responsibility.
Perform light cleaning and maintenance duties to ensure a sanitary and welcoming environment.
Collaborate with team members to foster a safe and supportive atmosphere.
Perform other related duties as assigned.

Requirements

Completion of Grade 12 plus specialized courses of up to six (6) months.
Completion of First Aid + CRP and Food Safe.
Good computer skills.
Ability to undergo applicable screening and background checks successfully.
Three months of related experience.
General familiarity with cleaning procedures in an organizational setting.
Experience working with a diverse population.
Experience and demonstrated skill in working with people with mental health and addictions issues.
An alternative level or combination of education and experience may be acceptable.

Skills

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Good oral and written communication skills.
Ability to follow detailed instructions accurately.
Ability to work independently and as part of a team.
Physical stamina and the ability to lift, carry or pull/push objects up to 30 lbs.
Disciplined and adaptable, with a willingness to learn.
Demonstrated attention to detail with good problem-solving skills.
Demonstrated patience, understanding, and professionalism in all interactions.
High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility.

Location

Canada
Bermuda

Work Type

Part-Time
Permanent
Onsite

Experience Level

3 months of related experience

Education Level

Grade 12 plus specialized courses of up to six (6) months
First Aid + CRP
Food Safe

Salary/Compensations

$21.65 to $22.80 with a maximum of $23.95

Benefits

Reasonable accommodation upon request

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
In addition, we support people experiencing unemployment, addiction and family challenges.
We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Equal Opportunity

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.