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About the Role

As a Branch Ambassador, you are the heartbeat of our space, embodying a culture of outstanding hospitality. You will blend friendly, attentive service with cutting-edge digital innovation, helping clients navigate tools and reach their financial goals. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment, anticipate needs, and solve problems proactively.

Responsibilities

Execute high-volume cash transactions with 100% accuracy, including deposits, withdrawals, and negotiable instrument processing.
Maintain a compliance-first mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
Educate clients on leveraging mobile banking, remote deposit capture, and contactless payments.
Identify client needs through active listening and pair them with appropriate digital tools or banking solutions.
Greet customers and ensure a welcoming and attentive experience.
Balance operational efficiency with a community-focused approach.
Support surrounding branches within a 50-mile radius as needed.
Attend all required training sessions.

Requirements

High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales, or Customer Service experience
At least 6 months of cash handling experience
Ability to adapt to business-driven schedule adjustments
Ability to lift up to 25 pounds and move/stand for extended periods
Regular and consistent attendance

Skills

Hospitality
Tech Fluency
Precision and Detail
Adaptability
Curiosity
Written communication skills
Oral communication skills

Location

New York, NY

Work Type

Full Time
Flexible schedule, including weekends

Experience Level

1+ year of Retail, Sales, or Customer Service experience
6+ months of cash handling experience
Associate’s degree (Preferred)
2+ years of Retail or Customer-facing experience (Preferred)

Education Level

High School Diploma, GED, or Equivalent Certification
Associate’s degree (Preferred)

Salary/Compensations

$51,542 - $54,600

Benefits

Day 1 coverage for Medical, Dental, Vision and Prescriptions
Flexible Spending Accounts
Life and Disability Insurance
Paid Time Off
Education Assistance
Matching 401(k) contribution up to 7.5%
Paid Parental Leave
Mental Health support
Back-up Child or Elder Care

About the Company

Capital One is reimagining the way people interact with their money by creating community hubs where technology meets human empathy.
We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth.
Capital One Financial is made up of several different entities.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.