Lead, IT Service Operations at S&P Global | Princeton, New Jersey, USA | Rezi

Lead, IT Service Operations at S&P Global

Lead, IT Service Operations

S&P Global · Princeton, New Jersey, USA

4 days ago

Lead, IT Service Operations

S&P Global · Princeton, New Jersey, USA

5 days ago
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About the Role

As a Cloud Engineer, you’ll be an integral part of our global team of Cloud Engineers to help manage client & internal environments hosted in AWS for our enterprise-grade applications in the Corporate Actions & Custody domain. The team is responsible for all the infrastructure and automation required to support continuous integration and continuous delivery both for client cloud (UAT and Production) environments and internal environments. We foster an open, inclusive environment where all perspectives are valued. Our team is focused on driving innovation, leveraging cutting-edge AI technologies, and maximizing engineering efficiency. We prioritize clean architecture, real-time performance, and data quality.

Responsibilities

  • Action Managed Services requests within defined SLAs
  • Be familiar with operating in a challenging environment supported from different locations and should also have a strong appreciation of Development processes, tool sets and delivery infrastructure, and be comfortable working with multiple differing systems and tools.
  • Occasional outside support hours will be required as part of an on-call rota to provide 24/7 cover

Requirements

  • Good knowledge of UNIX/Linux systems and technologies – including shell scripting, OS configuration and troubleshooting
  • Good knowledge of the Java eco system, JEE applications and application servers e.g. JBoss, Oracle WebLogic, IBM WebSphere
  • Understanding of messaging-oriented middleware especially JMS (e.g. IBM MQ, Active MQ)
  • Hands on experience of working in the AWS cloud (AWS preferred)
  • Knowledge of AWS Cloud formation/Azure DevOps/Terraform and Experience with configuration and deployment management in a scripting language
  • Experience of supporting a high uptime/high availability (24x7) system
  • Prior experience of Incident Management/Ticketing Systems (e.g. Jira, ServiceNow) and workflows
  • Experience in source control systems (e.g. GITHub) – branching, hook scripting, access control, backup & recovery
  • Good knowledge of cloud computing concepts
  • Good knowledge of GenAI tools (e.g. ChatGPT )
  • Familiarity with prompt engineering or using AI to automate documentation, scripting, monitoring
  • Proven experience in monitoring, analysing, and optimizing large-scale distributed systems in a cloud environment.
  • Strong scripting and automation skills (PowerShell, Bash, Python) — bonus if paired with AI-based infrastructure tools.
  • Ability to estimate usage costs and identify operational cost control mechanisms
  • Experience with observability and monitoring platforms (e.g. Splunk, Datadog)
  • Understanding of Continuous Integration and Continuous Delivery, concepts and tooling
  • Experience of Springboot would be an advantage
  • Strong problem-solving skills with a growth mindset and openness to AI-powered innovation.
  • Excellent communication and cross-functional collaboration abilities.
  • Capable of managing priorities and meeting deadlines in a fast-paced, continuously evolving environment.
  • This role is open only for candidates with indefinite right to work within the USA.

Skills

  • UNIX/Linux systems
  • Shell scripting
  • OS configuration
  • Troubleshooting
  • Java eco system
  • JEE applications
  • Application servers (JBoss, Oracle WebLogic, IBM WebSphere)
  • Messaging-oriented middleware (JMS, IBM MQ, Active MQ)
  • AWS cloud
  • AWS Cloud formation
  • Azure DevOps
  • Terraform
  • Configuration management
  • Deployment management
  • Scripting language
  • High uptime/high availability systems
  • Incident Management/Ticketing Systems (Jira, ServiceNow)
  • Source control systems (GITHub)
  • Branching
  • Hook scripting
  • Access control
  • Backup & recovery
  • Cloud computing concepts
  • GenAI tools (ChatGPT)
  • Prompt engineering
  • AI for automation
  • DevOps acceleration
  • CI/CD pipelines
  • Observability tooling
  • Monitoring
  • Analyzing distributed systems
  • Optimizing distributed systems
  • PowerShell
  • Bash
  • Python
  • AI-based infrastructure tools
  • Observability platforms (Splunk, Datadog)
  • Continuous Integration
  • Continuous Delivery
  • Springboot

Location

  • Dalas, TX

Work Type

  • Hybrid (2 days onsite per week)

Experience Level

  • 9+ years of experience as a cloud engineer

Education Level

  • Bachelor’s degree in computer science, preferably engineering graduate or equivalent

Salary/Compensations

  • $125,000 – $155,000

Benefits

  • Eligible for an annual incentive plan
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

About the Company

  • At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
  • For more information, visit www.spglobal.com/marketintelligence.
  • Our Mission: Advancing Essential Intelligence.
  • Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
  • Our Values: Integrity, Discovery, Partnership
  • Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Equal Opportunity

  • S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
  • If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
  • US Candidates Only: Know Your Rights: Workplace discrimination is illegal