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About the Role

The Referral Counselor will join a team of counselors, contributing to the longstanding commitment and service of the New York City Bar Legal Referral Service (LRS), which has been helping individuals and businesses find the right lawyer for over 80 years. This is a public service role with a strong interest in law and helping the public.

Responsibilities

• Respond to high volume of calls and emails from the general public
• Triage legal issues and direct clients to participating lawyers and other legal resources
• Provide basic legal information to the public
• Assist with recruiting lawyers to join the service
• Conduct light research for legal topics webpages
• Assist with grass roots marketing and recruiting research
• Provide public relations at public events

Requirements

• A strong interest in helping the public by working in a legal, nonprofit setting
• A learning mindset and curiosity about topics that impact the profession, law, and helping the public
• General knowledge of New York law and legal resources available to New Yorkers, preferred
• Bilingual fluency in English (spoken and written) and Spanish (spoken required, written preferred)
• At least one year of employment in a legal environment/organization
• Excellent phone manner, customer service and written/verbal communication skills
• Must be able to deal effectively with challenging individuals
• Ability to stay calm in stressful situations
• Ability to use multiple windows and/or computer programs simultaneously and efficiently
• Strong PC skills, including Microsoft Office 365 products (Outlook, Word, OneDrive, Teams), Zoom, VOIP or soft-phone technologies, and basic web-based programs
• Familiarity with or ability to use other O365 apps (SharePoint, Excel, One Note, CoPilot) would be a plus
• Eligible to work in the U.S.

Skills

• Customer service
• Written communication
• Verbal communication
• Microsoft Office 365
• Zoom
• VOIP or soft-phone technologies
• Basic web-based programs

Location

• Remote
• Residing in the Mountain, Central, and Eastern time zones of the U.S.

Work Type

• Full-time
• Remote

Experience Level

• At least one year of employment in a legal environment/organization

Education Level

• Licensed lawyers in any jurisdiction
• Candidates holding or pursuing a J.D. or LL.M.
• Matriculated undergraduates with an interest in pursuing a legal career

Salary/Compensations

• $55,000 - $60,000 per year

Benefits

• Generous paid time off (vacation, personal, sick time, holidays)
• Day off each year for volunteer work
• Some extra time off in summer (if employment begins no later than June)
• Choice of medical plans
• Dental
• Vision
• 401K
• Life insurance
• Employee Assistance Program
• Short-term/long-term disability insurance
• Employee discounts
• Complimentary City Bar membership
• Complimentary CLE programs
• Complimentary City Bar events

About the Company

• The New York City Bar Association (City Bar), founded in 1870, is a voluntary association of lawyers and law students.
• The City Bar’s mission is to equip and mobilize a diverse legal profession to practice with excellence, promote reform of the law, and uphold the rule of law and access to justice in support of a fair society and the public interest in our community, our nation, and throughout the world.
• For more than 80 years, the New York City Bar Legal Referral Service (LRS) has made it its mission to help individuals and businesses find the right lawyer to meet their legal needs.
• Established in 1946, the New York City Bar Legal Referral Service (LRS) is the oldest lawyer referral service in New York State, and the first one in New York City approved by the American Bar Association (ABA).

Equal Opportunity

• We actively seek a diverse applicant pool and encourage candidates of all backgrounds and unique experiences to apply, especially those candidates belonging to historically under-represented communities.
• We welcome diversity of all kinds.
• It is the policy of the Organization to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, age, national origin, alienage or citizenship status, gender (including gender identity), sexual orientation, disability, arrest or conviction record, pregnancy, credit history, salary history, caregiver status, marital status, partnership status, or status as a victim of domestic violence, stalking and sex offenses, religion, sex, genetic information, military status, unemployment status or any other characteristic as protected by law.
• With regard to the Americans with Disabilities Act and other related laws, the organization will endeavor to make reasonable accommodations for persons due to their religious beliefs, disability, pregnancy, childbirth or related medical condition or because the individual was a victim of domestic violence, sexual violence or stalking.