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About the Role

This role delivers essential services that foster self-sufficiency and housing stability within WoodGreen’s Street to Home Housing Program. The Case Manager provides specialized support to tenants navigating mental health and addiction challenges or chronic homelessness, with a focus on hoarding and pest control management. This position is vital to maintaining affordable and sustainable housing.

Responsibilities

• Provide comprehensive case management services including assessment, personal goal setting, case planning, informal counselling, follow-up support, crisis intervention, service co-ordination, case conferencing, and referrals.
• Undertake needs assessments and develop case plans with individuals in the program.
• Assist tenants with mental health issues by providing day-to-day physical, emotional, and social supports, life skills assistance, information, and resources.
• Identify and address mental health issues, connecting clients with primary care and other needed resources.
• Support clients with substance use and mental health issues to maintain their housing and advocate on their behalf.
• Accompany clients to offsite medical appointments and other community-based services, providing emotional and logistical support.
• Link clients to various community resources and facilitate appropriate referrals.
• Ensure the coordination of services and a continuum of care.
• Liaise, consult, and collaborate with other program staff and service providers.
• Monitor housing challenges and resident adherence to policies, developing intervention strategies.
• Complete statistics/reports and maintain program/activity enrollment records.
• Ensure anti-racism objectives and community development principles are achieved.
• Gather statistical and narrative information for service and organizational reporting.
• May be exposed to second-hand smoke, behavioral & cognitive outbursts, death, dying, drug use, and pest-related concerns.

Requirements

• 3+ years related experience in mental health and harm reduction, housing help, and working with those who have experienced homelessness.
• Experience working effectively in a team in collaboration with other community professionals.
• Proven ability in case management, informal counselling, and crisis intervention.
• Able to work independently with minimal supervision.
• Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing needs.
• Proven ability to minimize barriers through service delivery for low-income individuals with mental health and substance use issues.
• Demonstrated ability to develop, implement, and evaluate community needs and follow-up programs.
• Demonstrated interpersonal skills.
• Excellent verbal and written communications skills.
• Demonstrated information and referral skills; and ability to effectively link clients to supportive services.
• Ability to work from a client-centered approach.
• Comprehensive understanding and knowledge of the health sector and its related services.
• Excellent knowledge of community resources.
• Demonstrated ability to follow policies, procedures, and adhere to legislation.
• A thorough understanding of clinical practices and care models.
• Ability to exercise good judgment, flexibility, and contribute to the effective functioning of clients.
• Proven ability to facilitate presentations and workshops.
• Applied computer skills (MS Word, Excel, and Internet).
• Ability to work weekends, statutory holidays on an exceptional basis, where and if applicable.
• May work in environments where there are pests.
• May work in environments where clients use substances.
• May work in environments wherein clients have incontinence issues.
• Clients may exhibit responsive behaviours including profanities and expletives.
• Able to lift 40lbs.

Skills

• Housing help skills
• Harm reduction strategy
• Assessment skills
• Information and referral skills
• Case management software (Pirouette) is an asset

Location

• 841 Queen St. E. & 1117 Gerrard St. E, Toronto, ON

Work Type

• Full Time
• Exclusively Onsite

Experience Level

• 3+ years related experience

Education Level

• Bachelor’s degree in Social Work or a related discipline

Salary/Compensations

• External Rate: G7 - $56,802.64
• Internal Rate: G8 - $57,961.88

About the Company

• In alignment with WoodGreen’s mission to promote wellness, reduce poverty, and build sustainable communities, this role delivers essential services that foster self-sufficiency and housing stability.
• All work is carried out in accordance with WoodGreen’s policies, Ministry of Health standards, and all relevant provincial legislation to ensure the highest quality of care for our tenants.

Equal Opportunity

• WoodGreen is an equal opportunity employer.
• We are committed to providing an inclusive and barrier-free selection process and work environment.
• If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required.
• Information received relating to accommodation will be addressed confidentially.
• This public job posting uses AI-powered tools to screen, assess, or select applicants.