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About the Role

The Street to Home Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. As a Client Support Worker, you will play a vital role in promoting the well-being and independence of program participants. You will work in partnership with clients to support their goals and enhance their quality of life, while fostering and inclusive, supportive, environment.

Responsibilities

Build positive, respectful relationships with program participants, providing emotional support and encouraging active engagement in program activities.
Deliver one-on-one support aligned with Coordinated Care Plans, assisting with tasks such as form completion and navigating community resources.
Participate in the intake process, including applicant screening, interviews, onboarding, and follow-up for new participants.
Monitor client progress and well-being, contributing to care plan evaluations and recommending adjustments as needed.
Support goal setting and care planning to promote independence and community integration.
Assist with activities of daily living and use tools such as ADL/IADL to assess and support client needs.
Facilitate housing stabilization by helping with applications, monitoring waitlists, and liaising with housing support organizations.
Encourage participation in community activities and identify services that meet individual needs, providing guidance and instruction for successful engagement.
Collaborate with external service providers and community partners to strengthen support networks.
Respond to crises and distress behaviors using de-escalation strategies and trauma-informed approaches, ensuring safety and team communication.
Perform delegated health-related tasks, including medication management under professional guidance.
Arrange and, when necessary, accompany clients to appointments and community activities.
Maintain accurate documentation and case notes in a timely manner.
Uphold health and safety standards, including emergency procedures and fire regulations.
Contribute to program development and evaluation initiatives.

Requirements

Social Service Worker diploma or other related education.
2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.
Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
Demonstrated ability and experience dealing with aggressive behaviors and effective de-escalation and boundary-setting skills.
Demonstrated ability in written, oral, and interpersonal communication skills.
Demonstrated ability to work both independently and as part of a team.
Demonstrated ability in conflict resolution and crisis intervention skills.
Demonstrated use of good judgment.
Demonstrated competency with using computers, databases, and web-based applications.
Knowledge of geriatric and aging issues.
Knowledge of harm reduction approach.
Knowledge of Mental Health Act.
Knowledge of community resources and various systems in Toronto.
Ability to lift up to 40 lbs is required.

Skills

Harm reduction
Mental Health Act
De-escalation
Trauma-informed approaches
Medication management
Conflict resolution
Crisis intervention
Interpersonal communication
Written communication
Oral communication
Computer competency
Database competency
Web-based application competency
Case management
Goal setting
Care planning
Life skills training
Assistance with daily living
Harm reduction strategies
Health and social services connection
One-on-one engagement
Group engagement
Community building
Coordinated Care Plans
Form completion
Community resource navigation
Applicant screening
Interviews
Onboarding
Follow-up
Care plan evaluation
Housing stabilization
Application assistance
Waitlist monitoring
Liaising with housing support organizations
Community activity encouragement
Service identification
Guidance and instruction
Collaboration with external service providers
Community partner collaboration
Crisis response
Distress behavior response
Safety assurance
Team communication
Delegated health-related tasks
Appointment arrangement
Accompanying clients
Accurate documentation
Case note maintenance
Health and safety standards
Emergency procedures
Fire regulations
Program development
Program evaluation

Location

1117 Gerrard Street, Toronto, ON

Work Type

Permanent full-time
Exclusively Onsite
Evening shifts
Weekend shifts

Experience Level

2+ years’ experience

Education Level

Social Service Worker diploma or other related education

Salary/Compensations

External Rate: E7 - $45,885.11
Internal Rate: E8 - $46,821.54

About the Company

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

Equal Opportunity

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.