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About the Role
The Field Engineer will commission AV systems at client sites to provide optimal performance according to scope and design intent. This role is responsible for drawing redlines, network coordination, and communication with the project team.
Responsibilities
- Commission AV systems at client sites by optimizing settings in the equipment to ensure the system is operating as designed according to scope and drawings.
- Document any changes via redlines returned to the PM and DE.
- Complete the project quality checklist.
- Pre-commission systems in the office.
- Perform programming and configuration loading and testing.
- Debug control system with remote programmer.
- Communicate status to project stakeholders regularly.
- Troubleshoot technical issues by tracing signal flow and engaging the appropriate parties to assist in resolving the issue.
- Configure AV network and coordinate client network.
- Create and modify DSP files for typical systems with an emphasis on AEC optimization for videoconferencing and coordinating control objects with programmer.
- Contribute lessons learned feedback to the install, design, and pre-sales engineering teams to constantly improve system designs, product selection, and implementation.
- Archive configuration and programming files with appropriate labeling to increase the efficiency and effectiveness of the service team.
- Maintain and grow certifications and technical knowledge.
Requirements
- 3+ years' experience in the field of Audio-Visual installation/commissioning
- Able to concisely, consistently, and appropriately communicate with the project team
- Able to troubleshoot basic and complex AV and network systems
- Familiar with MTR and Zoom Rooms
- Required DSP certification from one or more of the following manufacturers: Biamp, QSC, Shure
- Proficient with Microsoft Office 365
- Self-starter and requires little direct oversight to perform tasks
- AVIXA CTS-I
- AVIXA CTS Preferred
- Extron AV Associate Preferred
- Audinate Dante Level 3 Preferred
- Control certification from one or more of the following manufacturers: QSC, Extron, Crestron Preferred
- Good customer service skills
- Field installation and/or system design experience
- Knowledge or familiarity with broadcast or hybrid conference-live event systems
- Able to commission and troubleshoot using only a virtual connection to the system with onsite support
- Biamp Tesira Server IO
- Q-Sys Level 2 and Control 201
- Extron Certified Control Professional
- Shure Integrated Systems Level 1
- Must spend most of the day on their feet moving around the jobsite.
- Must be able to occasionally lift at least 40lbs.
- Must be able to climb ladders and stairs.
- Frequent travel by car and occasional airplane trips are required.
- Must possess a valid driver’s license in their state of residence.
- Must use own vehicle and will be reimbursed for mileage at the current corporate rate.
- Local travel to job sites (within a 2-hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times.
- 10% remote travel is required on a regular basis.
Skills
- Audio-Visual installation/commissioning
- Communication
- Troubleshooting AV and network systems
- MTR
- Zoom Rooms
- DSP certification (Biamp, QSC, Shure)
- Microsoft Office 365
- AVIXA CTS-I
- AVIXA CTS
- Extron AV Associate
- Audinate Dante Level 3
- Control certification (QSC, Extron, Crestron)
- Customer service
- Field installation
- System design
- Broadcast systems
- Hybrid conference-live event systems
- Virtual connection troubleshooting
- Biamp Tesira Server IO
- Q-Sys Level 2
- Control 201
- Extron Certified Control Professional
- Shure Integrated Systems Level 1
Location
- Client sites
Work Type
- Full-time
- Onsite
- Travel required
Experience Level
- 3+ years' experience in Audio-Visual installation/commissioning
Education Level
- DSP certification from one or more of the following manufacturers: Biamp, QSC, Shure
- AVIXA CTS-I
- AVIXA CTS Preferred
- Extron AV Associate Preferred
- Audinate Dante Level 3 Preferred
- Control certification from one or more of the following manufacturers: QSC, Extron, Crestron Preferred
- Biamp Tesira Server IO
- Q-Sys Level 2 and Control 201
- Extron Certified Control Professional
- Shure Integrated Systems Level 1
Benefits
- Multiple medical plan options
- HSA & HRA company contributions
- Dental coverage, including orthodontic benefits
- Vision plans
- Company-paid benefits
- Basic Life, AD&D
- Short-Term and Long-Term Disability insurance
- Employee Assistance Program (EAP)
- Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
- 401k with company match
- Paid maternity leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
- Commuter benefits
About the Company
- Diversified is a global leader in audiovisual and media technology.
- We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government.
- Our team partners with organizations around the world to create environments that connect people through technology.
- At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career.
- We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation.
- If you’re ready to grow, create, and make an impact, Diversified is the place to do it.