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About the Role
The Customer Service Unit is the primary point of contact for all Customer inquiries, both internal and external, for Air Canada Cargo within the UK. This department collaborates closely with Cargo Sales and Capacity Control at Headquarters to generate revenue and identify business opportunities for cargo transiting Canada.
Responsibilities
- Action all customer inquiries via any communication channel, seeking revenue opportunities while providing excellent customer service.
- Input data into WebLynx and other PC-based applications to exacting standards for both import and export functions.
- Collaborate with Cargo Sales to develop cargo opportunities, optimizing cargo capacity and route availability.
- Liaise with all GSAs and GHAs to maximize revenue.
- Perform general duties related to Air Canada operations as assigned.
- Maintain Heathrow Airport Limited Airside ID pass as required.
- Ensure compliance with ACU online training.
Requirements
- Responsible for all air waybill data capture, customs reporting, and compliance for Air Canada and Air Canada Rouge flights departing the UK and other stations.
- Provide customer service for a wide range of inquiries regarding Air Canada products and services via telephone, email, fax, and occasionally face-to-face.
- Provide tracing and discrepancy support.
- Perform revenue protection work, including closing all import air waybills daily.
- Previous cargo experience is an advantage.
- Experience with Weblynx, ABS, ETS, and Microsoft Office suite is advantageous.
- CAA / DFT Security trained.
- Must be eligible to work in the country of interest and responsible for obtaining necessary work permits, visas, or authorizations.
- Must provide proof of eligibility to work prior to the start date.
- Good verbal and written skills with a high level of accuracy in English.
Skills
- Air waybill data capture
- Customs reporting
- Customer Service
- Data input
- WebLynx
- ABS
- ETS
- Microsoft Office suite
- Cargo Sales collaboration
- Revenue maximization
- Tracing support
- Discrepancy support
- Revenue protection
Location
- UK
Work Type
- Full-time
Experience Level
- Previous Cargo experience an advantage
About the Company
- Air Canada is an iconic Canadian symbol, ranked the best Airline in North America.
- We are a diverse and vibrant team at the leading edge of passenger aviation.
Equal Opportunity
- Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
- As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.