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About the Role
As the ServiceNow Platform Engineer, you will be VEG's senior technical owner of the ServiceNow platform, responsible for designing, building, and scaling enterprise solutions across ITSM, HRSD, Knowledge, and Virtual Agent. This role is a new addition to the team, aimed at reducing single-point-of-failure risk and enabling a roadmap that one developer cannot manage alone. You will be the primary technical voice for ServiceNow at VEG, capable of leading technical conversations with IT leadership, People, Operations, and Finance, and translating ambiguous requirements into scalable platform solutions.
Responsibilities
- Design and build custom applications, workflows, and configurations across ITSM, HRSD, Knowledge, and Virtual Agent in Non Prod, UAT, and Prod environments.
- Implement ACLs, business rules, UI policies, and data policies.
- Build and optimize Virtual Agent flows and AI-powered experiences.
- Write and maintain automated tests, lead code reviews, and leverage AI development tools responsibly.
- Serve as the senior technical partner for IT, Operations, People, and cross-functional leadership.
- Lead technical discussions alongside the Senior ServiceNow PM and IT SaaS Architect.
- Translate business requests into technical specifications independently.
- Manage the incoming request backlog and set clear expectations on priority and timeline.
- Build and maintain REST/SOAP integrations with platforms like Workday, Okta, and third-party connectors.
- Develop Flow Designer automations to eliminate manual handoffs and identify net new automation opportunities.
- Handle reactive support, bug fixes, and platform upgrades.
- Enforce development standards and security compliance.
- Mentor team members through code reviews and pairing sessions.
- Maintain technical documentation and Knowledge Base content.
Requirements
- Deep, hands-on ServiceNow expertise.
- Stakeholder maturity.
- Ability to take full ownership without constant oversight.
- Clear communication of technical complexity to less technical audiences.
- Ability to write clean, well-tested, well-documented work.
- Active use of AI development tools like Claude Enterprise and ChatGPT as force multipliers.
- Curiosity about existing platform architecture before proposing changes.
Skills
- ServiceNow platform expertise
- ITSM
- HRSD
- Knowledge Management
- Virtual Agent
- REST/SOAP integrations
- Flow Designer
- AI development tools (Claude Enterprise, ChatGPT)
- Automated testing
- Code reviews
- Technical documentation
Location
- White Plains, NY (Hybrid)
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
- Principal (potential growth)
Salary/Compensations
- $150,000 - $180,000
Benefits
- Competitive Compensation
- Bonus
- Comprehensive health and wellness benefits starting on day one
- Access to free therapy or counseling
- Paid parental leave (up to 12 weeks at 100% salary)
- Inclusive fertility and family-building care
- Unlimited PTO
- Generous employee referral program
- Casual office attire
- Ability to bring pets to work
- Company laptop
- Monthly cell phone reimbursement
- Complimentary snacks
- Free lunches twice a week
- Free parking
- Shuttle from White Plains Metro-North station
About the Company
- VEG was founded in 2014 with a mission to help people and their pets during critical times by challenging norms and improving the ER experience.
- VEG operates 24/7/365 hospitals nationwide, focusing on the needs of pets and pet parents.
- VEG prioritizes its employees ('VEGgies'), empowering them to achieve great things, grow, and belong.
- The company rethinks emergency care from hospital operations to employee support.
- The headquarters team supports hospital efficiency, recruitment, and brand marketing.
- VEG is a certified Great Place to Work® for 2025 and 2026.
Equal Opportunity
- At VEG, diversity is a strength that fuels innovation and kindness.
- The company is devoted to creating an environment that reflects the diverse communities served, where different perspectives are welcomed and celebrated.
- VEG focuses on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring all perspectives are considered.
- VEG aims to build a culture where unique experiences and backgrounds contribute to a shared vision of being the world's veterinary emergency company.