Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This is a player-coach role where you will provide direct, high-calibre support to 1-2 senior partners while managing a small team of EAs and owning the function's development, standards, and long-term health. You will manage a team of EAs and carry your own partner portfolio, but you'll also own the function itself: how it's structured, how it develops people, how it uses technology, and how it scales. This role offers a direct line to senior leadership and scope to shape executive support at Isaac.

Responsibilities

• Provide direct, proactive EA support to 1-2 senior partners, managing complex calendars, travel, communications, and stakeholder coordination.
• Anticipate needs, remove friction, and operate with the kind of judgment that means partners rarely need to explain things twice.
• Model the standard of EA craft you expect from your team.
• Lead and develop a team of EAs, providing coaching, performance feedback, and career development conversations.
• Own EA recruitment: define hiring criteria, run the assessment process, and build the pipeline as the firm grows.
• Oversee team workload distribution and partner-EA alignment.
• Own and evolve the EA competency framework and operating standards, keeping them live as the business changes.
• Build and maintain the EA onboarding playbook, ensuring every new team member starts with the tools, context, and expectations they need.
• Lead the EA technology and AI stack: evaluate tools, run pilots, and embed the best ones into daily practice across the team.
• Design and run a partner feedback loop, giving the team consistent, actionable signal on service quality.
• Own function-level capacity planning and headcount forecasting, feeding into broader head office planning cycles.
• Develop new service models as the firm grows, identifying opportunities for the EA function to add value in new ways.

Requirements

• A practicing EA who sees the partner desk as part of the job.
• A builder by instinct, interested in shaping how the function operates.
• Calm under competing demands, able to manage own portfolio, team, and long-range function issues.
• Fluent in AI tools for productivity with practical experience.
• Direct in communication, giving feedback and having hard conversations without drama.
• 5+ years of progressive EA experience supporting senior executives in a professional services or comparable environment.
• 2+ years of direct people management: hiring, coaching, and developing EA or administrative professionals.
• Demonstrated experience owning or significantly improving an EA, administrative, or operations function.
• Genuine proficiency with AI and productivity tools, including active use in day-to-day work.
• Experience working in or alongside fast-growing, project-based organizations is an asset.

Skills

• Calendar management
• Travel management
• Stakeholder coordination
• Coaching
• Performance feedback
• Career development
• Recruitment
• Workload distribution
• Onboarding
• Technology evaluation
• AI tools
• Feedback loops
• Capacity planning
• Headcount forecasting
• Service model development

Location

• Liberty Village office

Work Type

• Hybrid

Experience Level

• 5+ years of progressive EA experience
• 2+ years of direct people management

Salary/Compensations

• CAD 95000 - CAD 120000 - yearly

About the Company

• Isaac is an operational consultancy composed of engineers, innovators, and creators who simplify complexity, realize potential, and uncover opportunities for companies across industries.
• Recognized as one of the top 10 Best Places to Work in Canada for the past 7 years, and number 1 in 2022.
• Fosters a culture of rewarding great work with great experiences, rapid career growth, and shared success.

Equal Opportunity

• Isaac is an equal opportunity workplace that doesn’t discriminate in employment on the basis of any protected grounds, including age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, sex (including pregnancy and breast feeding), and sexual orientation.
• Assistance or accommodation due to a disability can be requested.