Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role is responsible for accurately processing information and effectively negotiating and arranging payment terms for financial loans. The position reports directly to the Operations Manager.

Responsibilities

• Provide excellent service and ensure exceptional execution results in the collection of financial loans
• Conduct collections calls for all past due accounts
• Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
• Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
• Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
• Apply tact, diplomacy & resourcefulness; Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations
• Perform to regulatory standards and best practice on collections
• Achieve individual collection targets, in order to meet Department and Company goals
• Maintain and submit reports for review by collection management
• Complete other collection responsibilities, as assigned

Requirements

• At least 1 year of prior experience in a First-Party Collection Agency
• Must be fluent in French and English
• Excellent oral and written communication skills for consistent collection calls
• Good math skills with the ability to perform basic calculations quickly
• Strong organizational and time management skills
• Good understanding of Microsoft Excel and Outlook
• Strong computer operating skills
• Ability to adapt in a fast-paced environment
• Desire to learn and further your career

Skills

• French
• English
• Oral communication
• Written communication
• Math skills
• Organizational skills
• Time management
• Microsoft Excel
• Microsoft Outlook
• Computer operating skills
• Adaptability

Location

• Canada

Work Type

• Full-time
• Flexible schedule

Experience Level

• 5 or more years of experience in the industry
• At least 1 year of prior experience in a First-Party Collection Agency

Salary/Compensations

• $20.00/hour

About the Company

• We are an equal opportunity employer.

Equal Opportunity

• Accommodations are available upon request at any point in the selection process.