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Responsibilities

• Answers all internal and external inbound calls related to VIP guests via phone, radio, on screen chat or other electronic means.
• Makes outbound calls as required by Marketing’s or Resort’s initiatives to book players for special events.
• Creates, facilitates, processes, modifies or cancels reservations for hotel or multiple hotels, limousine, restaurants, aviation, hospitality services, and special casino events or concerts on or off property.
• Assists with printing, processing, collating, and distribution of concert tickets.
• Evaluates player ratings to determine access and availability of Marketing events and promotions.
• Provides on property goods and services not to exceed $200 (i.e., Hotel room stays, dining, gift shop, etc.).
• Books outside transportation and aviation services.
• Manages requests from outside property partners.
• Works closely with Player Development, Host, Hospitality Services and National Marketing to book reservations and requests for VIP players.
• Assist with off property functions such as sponsorships, local, regional and statewide events.
• Perform other duties as requested by management.
• Performs other tasks as assigned.

Requirements

• Must have working ability with Microsoft Word, Excel and Outlook.
• Intermediate keyboard skills.
• Strong communication and administrative skills.
• Must be 21 years or older.
• Must have previous casino experience.
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.

Skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Communication skills
• Administrative skills

Experience Level

• One (1) year experience in Contact Center, Marketing, Special Event, Hotel Operations, Box Office or related guest service field preferred

Education Level

• High School diploma or equivalent

About the Company

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the courage and initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints, situations and others.
• Puts the guest at the forefront of every decision.