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About the Role

To ensure friendly, fast, accurate customer service, accurate cash handling, a clean store, store security, day to day communications and trainings, while meeting department goals for labor expense and cash accountability.

Responsibilities

• Ensure efficient, informative, and friendly service from all front-end staff.
• Ensure all front-end staff receive proper training.
• Maintain an organized, fully stocked, functioning customer service desk.
• Ensure an easy and effective returns process.
• Ensure prompt phone answering and effective phone systems.
• Ensure accuracy and security of all cash received through front end.
• Coordinate daily cash deposits, armored truck services, and change orders.
• Train cashiers in register emergencies.
• Schedule coverage of cashier shifts.
• Ensure proper functioning of register system.
• Develop and maintain cashier training system.
• Order adequate levels of cashier supplies.
• Ensure cashiers are aware of price changes, specials, and policy changes.
• Develop & coordinate tasks and projects for cashiers when there are no customers.
• Work regular MOD shifts.
• Develop and maintain standards for cleanliness and organization of register area and common areas.
• Supervise cleaners in maintaining store and grounds.
• Coordinate major store cleaning with department heads.
• Ensure purchase and maintenance of adequate cleaning supplies and equipment.
• Maintain list of repair and maintenance services.
• Delegate small repair and maintenance tasks to staff.
• Submit staffing needs to Store Manager and hire qualified applicants.
• Schedule hours for front end department within budget.
• Coordinate scheduling of Retail Team with Produce and Grocery Manager.
• Ensure department staff are well-trained and informed.
• Ensure department staff adhere to policy expectations.
• Take disciplinary action as needed.
• Conduct performance evaluations.
• Recommend pay raises.
• Manage breakroom and ensure adequate supplies.
• Prepare payroll for department weekly.
• Review financial reports of department performance and take corrective action.
• Attend Ops Team meetings and all-staff meetings.
• Answer and route phone calls, take and route messages.

Requirements

• Supervision experience including hiring, training, and evaluating.
• Experience developing systems and procedures.
• Experience serving the public.
• Ability to handle multiple demands.
• Calmness under pressure.
• Ability to project an outgoing, friendly personality.
• Good listening and clear instruction communication skills.
• Familiarity with natural foods.
• Attention to detail and accuracy.
• Regular, predictable attendance.
• Willingness to work Saturdays, Sundays, and up to 5 morning or night shifts.
• Willingness to work Holidays.
• Willingness and ability to grow to meet the changing requirements of the job.

Skills

• Customer Service
• Cash Handling
• Training
• Scheduling
• Inventory Management
• Communication
• Problem Solving
• Supervision

Experience Level

• Manager

Salary/Compensations

• Salaried I