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About the Role

The Patient Access Coordinator is responsible for identifying and facilitating pre and post visit patient needs related to gaps in care and/or standards of care for WYH primary care practices. This role acts as a Subject Matter Expert in all administrative and support functions of a Practice Operations Team.

Responsibilities

• Involved in collaborative health teams and department performance improvement initiatives.
• Prepare patient charts for future appointments, focusing on gaps in care and standards of care.
• Utilize data mining tools within the EHR or from external resources.
• Create and manage patient database lists for routine calls and follow-up.
• Follow disease-specific or standard of care clinical guidelines.
• Work with site managers, providers, and care team members to review visit planning workflows.
• Participate in performance improvement/continuous quality improvement activities.
• Provide care coordination, including identifying and linking patients with community resources.
• Maintain tracking and documentation for referrals, diagnostic imaging, and external appointments.
• Assist patients with eligibility for and maintenance of free pharmaceuticals through the Patient Assistance Program.
• Assist patients in problem-solving healthcare system, financial, or social barriers.
• Ensure timely documentation in Electronic Health Records.
• Establish and maintain cooperative relationships with patients, family members, providers, managers, co-workers, and external customers.
• Maintain proficiency with NYSIIS, including data management and troubleshooting.
• Confirm complete and accurate registration information, including patient demographics and insurance.
• Utilize all aspects of EHR system applications necessary for job functions.
• Process requests for patient information via phone, fax, mail, or in person.
• Maintain confidentiality of patient health records and data.
• Process incoming and outgoing mail daily.
• Demonstrate excellence in customer service.
• Communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Ensure compliance with local, state, and federal regulations.
• Adhere to National Patient Safety Goals.
• Complete other duties as assigned.

Requirements

• Associates degree in a health field and two years of experience working in a healthcare setting.
• Three to five years of relevant experience in a healthcare setting providing patient registration, referral coordination, and/or visit preparation in a physician practice setting may substitute for a degree.
• Ability to take and follow through with delegated tasks and accountability.
• Strong written and verbal communication skills.
• Ability to use interpersonal skills to establish and maintain cooperative relationships internally and externally.
• Proven data analysis skills.
• Proven organizational abilities.
• Intermediate proficiency with Microsoft Office suite, specifically Excel.
• Ability to demonstrate excellent customer service.
• Strong cultural competency.
• Ability to adhere to strict confidentiality guidelines.
• Five years of experience working in a healthcare setting with patients and providers (preferred).
• Licensed Professional Nurse, Certified Medical Assistant, or Certified Dental Assistant (preferred).
• Bilingual (preferred).
• Experience with public speaking and group training (preferred).

Skills

• Data mining
• Data analysis
• Microsoft Office Suite
• Excel
• Customer service
• Cultural competency
• Confidentiality
• HIPAA compliance
• Public speaking
• Group training

Location

• WYH locations

Work Type

• Full-time

Experience Level

• 2 years experience
• 3-5 years experience
• 5 years experience

Education Level

• Associate's degree in health field
• Licensed Professional Nurse
• Certified Medical Assistant
• Certified Dental Assistant

Salary/Compensations

• $23.50 - $24.50 hourly

Benefits

• Generous time off
• Affordable health, dental and vision insurance
• 401k with safe harbor employer match
• Tuition reimbursement
• Term life insurance
• Commuter benefits

About the Company

• Whitney Young Health (WYH) provides high-quality healthcare that is affordable and accessible to our diverse community.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.