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About the Role

The Associate, Program Delivery & Operations will provide operational, logistical, and administrative support across the Rise program, supporting the delivery of initiatives and services by strengthening systems and processes, providing surge Rise Fellow support, and helping plan and deliver community events.

Responsibilities

• Support the development, coordination, and execution of operational priorities, project plans, playbooks, and cross-functional initiatives.
• Collaborate with team members to design, improve, and maintain systems, workflows, databases, dashboards, surveys, templates, and documentation.
• Implement approved process improvements, automation, technology enhancements, and AI-enabled workflows.
• Serve as the day-to-day administrator for Rise's systems and productivity tools, including Airtable, Asana, Alchemer, Mailchimp, Google Workspace, and websites.
• Maintain program data, dashboards, and reporting systems.
• Coordinate operational communications, including newsletters, websites, surveys, and communication calendars.
• Respond to or route inquiries and maintain accurate operational records.
• Support administration of contracts, consultants, service providers, invoices, approvals, budgets, and financial reporting.
• Support the planning and delivery of the 2027 Rise Global Convening, Regional Meetups, and other virtual and in-person events.
• Coordinate participant travel, visas, accommodations, registrations, communications, and event logistics.
• Manage registration systems, participant data, event websites, surveys, and evaluation processes.
• Provide on-site operational support during events, including registration, transportation, meals, meeting spaces, materials, and vendor coordination.
• Support vendor management, procurement, contracts, budget tracking, staffing schedules, run-of-show documents, and operational playbooks.
• Provide surge support to the Support Services team during peak periods by responding to Fellow inquiries, supporting higher education workflows, reviewing funding requests, and delivering timely communications.
• Perform due diligence checks and coordinate with Finance teams to support timely disbursement of Fellow funding.

Requirements

• Strong organizational and project management skills, with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced, collaborative environment.
• Excellent written, verbal, interpersonal, and relationship-building skills, with experience collaborating effectively across global cultures and diverse internal and external stakeholders.
• Demonstrated ability to administer, maintain, and improve business systems and productivity platforms, including Airtable, Asana, Alchemer, Mailchimp, Google Workspace, websites, and AI tools such as ChatGPT, Claude, and Gemini.
• Ability to use data and technology to improve workflows, monitor program performance, and support continuous improvement.
• Experience supporting operational reporting, budgets, contracts, databases, and process improvement initiatives.
• Values-based, collaborative working style with a demonstrated commitment to the highest standards of ethics, integrity, and confidentiality.
• Commitment to adhering to Rise safeguarding, privacy, and data protection standards.
• Drive to work in high-impact philanthropic ventures.
• Willingness to work occasional evenings and outside normal working hours to support Rise's globally distributed team, partners, and community of Fellows.
• Ability to work extended hours during Regional Meetups, the 2027 Rise Global Convening, and other events, including limited international travel.

Skills

• Airtable
• Asana
• Alchemer
• Mailchimp
• Google Workspace
• Websites
• AI tools
• ChatGPT
• Claude
• Gemini
• Project management
• Data analysis
• Database management
• Workflow automation
• Reporting
• Budgeting
• Contract administration

Location

• New York

Work Type

• Onsite
• Exempt

Experience Level

• Two to four years of progressively responsible experience supporting program delivery, operations, project management, nonprofit programs, event coordination, higher education services, or similar functions.

Education Level

• Bachelor's degree or higher

Salary/Compensations

• $110,000 - $130,000

Benefits

• Secondary education opportunities
• Technology package
• Rise Residential Summit
• College advising
• Higher education scholarships
• Additional convenings
• Funding

About the Company

• Rise is a program that supports promising young people and provides them with opportunities that allow them to work together to serve others over their lifetimes.