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About the Role
As a seasonal Cashier, you will be the first point of contact for guests, responsible for processing payments, maintaining inventory, and enhancing guest satisfaction through excellent service and upselling. You will work in a fast-paced environment, ensuring every guest interaction is seamless and positive.
Responsibilities
- Operate the point-of-sale (POS) system to efficiently and accurately process cash, credit, and debit transactions.
- Issue receipts and handle refunds or exchanges according to company policies.
- Balance the register and generate end-of-day financial summaries.
- Greet every guest with enthusiasm and professionalism.
- Provide clear, helpful information about the attraction, pricing, and special offers.
- Resolve customer concerns promptly and courteously.
- Promote merchandise, upgrades, and bundle deals.
- Stay informed about current promotions and event enhancements.
- Monitor merchandise stock levels, restock items as needed, and report shortages.
- Maintain a clean, organized, and visually appealing sales area.
- Participate in periodic inventory counts.
- Assist with queue organization and maintain a positive atmosphere in high-traffic areas.
Requirements
- Must be 18 years of age or older at the time of hire.
- Must be legally authorized to work in the United States; employment eligibility will be verified through E‑Verify.
- Available to work evenings, weekends, and holidays as required by event schedules.
- Experience operating a POS system (such as Square), or demonstrated ability to quickly learn new transaction technology.
- Strong communication and customer service skills with the ability to remain calm under pressure.
- Comfortable standing and moving throughout the event area for extended periods.
- Physically able to lift and carry up to 25 pounds for restocking and inventory support.
Skills
- POS system operation
- Transaction processing
- Customer service
- Communication
- Upselling
- Inventory management
Location
- Austin, TX 78754
Work Type
- Seasonal
- Full-time
Experience Level
- Entry Level
About the Company
- Thirteenth Floor Entertainment Group is the nation’s leader in immersive, story-driven live events and haunted attractions.
- We create unforgettable experiences that thrill and delight guests.
- We have a legacy of pushing the boundaries of themed entertainment.
- Our culture is fueled by creativity, collaboration, and fun.
- We are a passionate community that brings world-class scares and smiles to life.