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About the Role

The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy.

Responsibilities

• Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation
• Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients
• Communicate referral process and status to patients in a customer-centric way
• Openly communicate with referring/prescribing providers
• Assist in maintaining medical inventory and office supplies

Requirements

• Prior experience reading medical charts
• Prior experience working on insurance pre-authorizations
• Passion for Patient Care, and Delivering Exceptional Patient Experiences
• Health Care Experience Required
• Prior Experience in Infusion is Preferred
• Insurance Prior Authorization Experience
• Medical Terminology Experience
• Overall Medical Insurance Experience
• Ability to quickly grasp new apps
• Experience and strong familiarity utilizing Electronic Health Records (EHR) systems

Location

• Commack, NY

Work Type

• Full-Time
• Onsite

Salary/Compensations

• $25/hr + quarterly bonus based on metrics

Benefits

• Medical, dental, and vision insurance through our employer plan
• Short and long-term disability coverage
• 401(k) with company match
• 15 Days PTO
• Competitive paid parental leave and flexible return to work policy
• Professional development opportunities

About the Company

• Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better.
• By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma.
• Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare.
• With Local Infusion, every patient and every care team is fully supported, every step of the way.
• Local Infusion is a respectful upbeat team united by our mission of shaping the way specialty infusion care is delivered.
• We are highly ambitious but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies.

Equal Opportunity

• Local Infusion is an Equal Employment Opportunity (EEO) Employer.
• We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.