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About the Role

Cayenta is seeking a Professional Services Trainer to support customer implementations, software adoption, and user readiness initiatives for utility and local government customers. This role is ideal for individuals passionate about helping customers adopt new technology, facilitating training, building relationships, and navigating change during software implementations.

Responsibilities

• Deliver engaging instructor-led, virtual, and onsite training sessions for customers implementing Cayenta software solutions.
• Facilitate role-based training programs for end users, administrators, supervisors, and system champions.
• Lead train-the-trainer sessions to prepare customer resources for ongoing knowledge transfer.
• Partner with Project Managers, Consultants, and implementation teams to develop customer training schedules and readiness plans.
• Serve as the training lead throughout implementation projects, ensuring customer preparedness for system adoption and go-live.
• Support organizational change and user adoption efforts during implementations, upgrades, and major process changes.
• Deliver refresher training and post-go-live learning support.
• Coordinate training logistics, schedules, attendee management, and session communications.
• Gather participant feedback and training metrics to continuously improve the customer learning experience.
• Collaborate with Product Management, Development, Support, and Consulting teams to identify knowledge gaps and training opportunities.
• Maintain and update existing training materials, job aids, and user documentation.
• Provide recommendations and best practices to improve training delivery and customer adoption outcomes.
• Travel to customer locations to deliver onsite training, support implementation activities, and facilitate user adoption initiatives.
• Support customers during critical implementation milestones, including testing, go-live preparation, and post-go-live stabilization.

Requirements

• Experience delivering software or systems training in a customer-facing environment.
• Experience within Professional Services, software implementation, ERP consulting, Customer Success, or SaaS organizations.
• Demonstrated experience facilitating instructor-led classroom, virtual, and webinar-based training.
• Excellent presentation, facilitation, and communication skills.
• Ability to explain technical concepts and business processes clearly.
• Strong customer relationship and stakeholder management skills.
• Ability to adapt delivery style to technical and non-technical audiences.
• Ability to manage multiple customer projects and priorities simultaneously.
• Strong organizational and project coordination skills.
• Proficiency with Microsoft 365 applications including Teams, PowerPoint, Word, Excel, and Outlook.
• Experience using webinar platforms and virtual training technologies.
• Comfortable traveling to customer sites throughout North America.
• Ability and willingness to travel up to 25-50% based on customer and project requirements.
• Must hold a current, valid passport and be legally eligible to travel internationally.
• Candidates must possess either passport-based visa exemption or any required travel visas for entry into Canada, the United States, and the Caribbean.

Skills

• AI & Innovation Mindset
• AI tools
• Copilots
• Chat based AI assistants
• Automation tools
• Utility billing
• Customer information systems
• ERP software
• Municipal software
• Local government operations
• Enterprise software implementations
• Train-the-trainer programs
• Change management
• User adoption practices
• Geographically dispersed customers
• Onsite training
• Virtual training programs

Location

• Remote (Canada and US)

Work Type

• Remote
• Full-time

Experience Level

• Professional

Salary/Compensations

• 70K-80K

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership
• RRSP/401k matching programs
• Lifestyle rewards

About the Company

• Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta’s products, services and customer relationships provide the foundation for continued innovation and growth.
• Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.