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About the Role

Administers, directs, and controls the effective and efficient operation of the assigned F&B outlet, performing all duties within the guidelines of Seneca Gaming Corporation’s policies and procedures.

Responsibilities

• Implement and maintain upscale standards upon approval.
• Train all restaurant staff on job duties and departmental standards, monitoring performance to ensure consistent or exceeding standards.
• Evaluate, provide feedback, and direct Shift Managers and all restaurant staff.
• Ensure all products served meet established specifications and standards.
• Manage a budget to ensure efficient operation and achieve fiscal and performance goals, recommending changes to enhance profitability.
• Maintain a rotation of weekly and seasonal special offerings based on industry trends, creativity, and guest feedback.
• Keep informed of new or revised restaurant/bar/dining concepts for F&B offerings, in sync with overall property plans.
• Provide disciplinary action when needed.
• Facilitate weekly management meetings with the department and attend property management meetings.
• Maintain constant control of the restaurant, including greeting and seating guests, proactively resolving service failures, handling guest complaints, responding to employee complaints, and addressing other encountered problems.
• Report any incidents to appropriate management.
• Assure prompt, professional service to all guests.
• Approach tables and speak with guests to obtain feedback about their dining experience.
• Handle administrative duties such as scheduling, payroll, filing, personnel maintenance, and HR issues.
• Advise the Director of Food & Beverage of daily concerns and needs, utilizing all available resources to maximize profits.
• Complete daily reports, including the Daily Manager Report and any Incident Reports.
• Prepare necessary paperwork and order supplies and equipment for an efficient, customer-oriented operation.
• Communicate regularly with associates, keeping them informed of all Casino activities and events.
• Ensure staff behavior and appearance are in full compliance with established standards.
• Share accountability for achieving cost goals, labor, and expenses.
• Evaluate staff performance on a ninety (90) day and annual basis.
• Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with all information security policies and procedures.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements, and expectations are subject to change as needed.
• Hours are determined by a 24-hour schedule.

Requirements

• Must demonstrate leadership, fairness, and sensibility to customers and employees.
• Must possess the ability to instill a sense of pride and personal responsibility in subordinates.
• Must be 18 years of age or older upon employment.
• Minimum six (6) years in the field of food and beverage.
• Minimum three (3) years food and beverage supervisory experience in a high-volume restaurant required.
• Minimum one (1) year experience as a general manager of a dining restaurant.
• Must be able to understand budget and hold responsible units accountable to meet budget.
• Must have a complete understanding of labor and productivity standards measured by covers per hour.
• Must be able to evaluate statistical reports and other business reports.
• Requires financial and management experience using computer, calculator, and/or adding machines.
• Ability to make decisions and direct others.
• Ability to interact with customers in a pleasant and friendly manner.
• Ability to resolve guest recovery situations.
• Must be able to stand, walk, and move through all areas of the casino/hotel.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Must be able to work in an environment where smoking is permitted.

Skills

• Excellent interpersonal skills
• Excellent customer service skills
• Excellent communication skills
• Excellent coaching skills
• Excellent team building skills
• Excellent problem-solving skills
• General knowledge of all phases of full-service dining and food and beverage service procedures
• Computer literacy
• Broad knowledge of all Microsoft office applications
• Knowledge of restaurant automated systems
• Public speaking
• Ability to communicate ideas and concepts competently
• Ability to write routine correspondence
• Ability to speak effectively to the public, employees, and customers
• Ability to deal effectively and interact well with customers and employees
• Ability to resolve problems/conflicts in a diplomatic and tactful manner

Location

• Casino/Hotel

Work Type

• Full-time

Experience Level

• 3 years supervisory experience
• 1 year general manager experience
• 6 years in food and beverage

Education Level

• High school diploma equivalent required
• Associates or Bachelor’s degree preferred

Salary/Compensations

• $55,612.00
• Compensation is negotiable based on experience and education.

About the Company

• Seneca Gaming Corporation