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About the Role

The Motivator role is critical to the success of GoodLife Fitness Clubs. This role is responsible for creating a welcoming, clean, and safe environment to help Members achieve their fitness goals. The Motivator acts as a front desk expert, assisting and supporting Members and Potential Members to ensure a positive and engaging experience.

Responsibilities

• Greet Members and check them in for their workout.
• Greet Potential Members and direct them accordingly.
• Handle incoming calls from Members and Potential Members, answering within three rings.
• Take messages or book appointments.
• Assist Members on the floor with questions about FitFix and Cardio machines.
• Sell memberships, services, and products when opportunities arise.
• Answer Member questions, resolve issues, and make updates to Member information.
• Handle comments, suggestions, and concerns courteously and professionally.
• Provide Fit-Fix Starter sessions for new and current Members.
• Complete Club runs and cleaning tasks to maintain cleanliness standards.
• Complete any other tasks required to provide an exceptional experience for Members and guests.
• Complete required learning and attend all monthly meetings.

Requirements

• CPR-A & AED Certification
• Must be Smart Tan certified within 3 months of employment
• Interpersonal Savvy: Relates well to all kinds of people, builds rapport, constructive relationships, uses diplomacy and tact, and diffuses high-tension situations.
• Customer Focus: Dedicated to meeting internal and external customer expectations, uses customer feedback for improvements, acts with customers in mind, and establishes effective customer relationships.
• Team Contribution: Helpful to the team, volunteers to help others, and models sharing, caring, and cooperation.
• Approachability: Easy to approach and talk to, warm, pleasant, gracious, puts others at ease, patient, builds rapport, and is a good listener.
• Proficiency in the use of computers.
• Previous customer service and sales experience is an asset.

Skills

• Knowledge of the fitness industry
• Excellent written and verbal communication skills
• Superior customer service skills
• Ability to fully understand and embrace company culture

Location

• Onsite

Work Type

• Full-time

Experience Level

• Previous customer service and sales experience an asset

Education Level

• CPR-A & AED Certification
• Smart Tan certification

Salary/Compensations

• $18.60 base wage
• Eligible for commissions
• Expected annual range of total compensation is $30,100 - $33,200

Benefits

• Ongoing training and development
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic atmosphere

About the Company

• GoodLife Fitness Clubs
• We are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported.
• We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
• We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable.

Equal Opportunity

• If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.