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About the Role

We are building a new system to make delivering change across our organization easier, smarter, and more enjoyable. We need a Senior Business Analyst to help shape this initiative from its inception. This role is central to how we shape and deliver change, requiring ownership of analysis across multiple projects and workstreams, with assurance responsibilities for a wider portfolio. The ideal candidate will be self-managing, able to prioritize effectively, lead others, and proactively drive activities without close direction.

Responsibilities

Shape the optimal path forward by identifying and comparing effective processes and delivery methods, measuring outcomes, and using evidence to guide team decisions.
Conduct in-depth analysis of existing products, services, and processes to uncover optimization opportunities and lead requirement definition using techniques like gap analysis.
Translate insights into tangible results by using quantitative and qualitative data to define outcomes and inform solution design.
Investigate complex challenges, evaluate options for new and existing products/services, and present clear recommendations to drive decision-making.
Take ownership of analysis activities across multiple projects, initiatives, or workstreams, ensuring clear priorities and on-track delivery.
Proactively manage competing demands, making informed decisions on sequencing, resource allocation, and escalation.
Lead other Business Analysts by setting clear tasks, expected outputs, quality standards, and target dates.
Track delivery progress for BA activities, actively managing actions, risks, issues, dependencies, and decisions.
Provide constructive challenge to stakeholders, delivery teams, and partners regarding unclear requirements, outcomes, scope, or solution options.
Identify and escalate blockers early with clear recommendations, options, and proposed next steps.
Assure the quality of BA deliverables, including problem statements, requirements, user stories, process maps, impact assessments, and solution design artifacts.
Support the development of BA capabilities through coaching colleagues, sharing best practices, and raising standards across the BA team.

Requirements

Extensive experience as a Business Analyst within a Life & Pensions organization or with Life & Pensions products.
Proven experience in self-managing complex analysis activities across multiple projects, priorities, or workstreams, balancing delivery pace, quality, and stakeholder expectations.
Proactive and forward-looking, capable of identifying risks, issues, dependencies, gaps, and blockers before they impact delivery.
Confident in escalating concerns early with clear evidence, options, and recommendations.
Strong task and delivery management discipline, maintaining control over parallel activities while keeping stakeholders informed and engaged.
Ability to operate confidently across Agile, Waterfall, and hybrid environments.
Understanding of the importance of working within established change governance standards.
Capability to lead other Business Analysts effectively, setting direction, agreeing tasks, monitoring progress, and ensuring outputs meet required standards.
Ability to operate with ambiguity, structure complex problems, and bring clarity to stakeholders, delivery teams, and third-party partners.
Strong collaborator and communicator, confident engaging sponsors and stakeholders at all levels.
Proficiency in using a range of tools and techniques to achieve desired outcomes.
Ability to interpret data from multiple sources, including user research and performance metrics.
Capacity to turn insights into clear user flows, wireframes, and process maps describing current and future states.
Innovative mindset with creativity in problem-solving and spotting opportunities to improve change delivery.
Genuine curiosity, asking thoughtful questions and digging deeper to understand underlying issues.
Enjoyment in working with others and naturally bringing people together, even in unclear situations.
Ability to think ahead, notice patterns early, and stay focused on creating real value for others.
A desire to make things better for colleagues, customers, and the workplace.

Skills

Gap analysis
Quantitative data analysis
Qualitative data analysis
User flows
Wireframing
Process mapping
Agile methodologies
Waterfall methodologies
Change governance
Stakeholder management
Risk management
Issue management
Dependency management
Decision making
Problem solving
Requirements gathering
Solution design

Location

Reading
London

Work Type

Flexible working arrangements

Experience Level

Senior
Manager/Expert

Education Level

International diploma in Business Analysis (or equivalent qualification)

Benefits

Pension scheme of up to 18% (13% employer, 5% employee)
Share Save and Share Incentive Plan
Financial wellbeing and support services
38 days annual leave (including bank holidays)
Opportunity to purchase up to five extra days of leave
Time Off When You Need It policy
Inspiring Families policy (comprehensive support and paid parental leave for maternity, adoption, surrogacy, and paternity)
Private Healthcare
Critical Illness cover
Life Assurance
Additional family options for Health & Protection cover

About the Company

M&G has a heritage dating back over 175 years, with a long history of innovation in savings and investments.
The company combines asset management and insurance expertise to offer a wide range of solutions.
M&G operates through two distinct segments: Asset Management and Life, which collaborate to provide balanced, long-term investment and savings solutions.
The company culture is built on telling it like it is, owning it now, and moving it forward together with care and integrity.
M&G is dedicated to supporting employee wellbeing and helping individuals thrive both professionally and personally.
The company offers a valuable pension scheme, share plans, and financial wellbeing support.
M&G provides generous annual leave with the option to purchase additional days and a flexible Time Off When You Need It policy.
The Inspiring Families policy offers comprehensive support and paid parental leave.
Health & Protection benefits include Private Healthcare, Critical Illness cover, and Life Assurance.
M&G strives for a diverse workforce and an inclusive culture, supported by policies and employee-led networks.
The company welcomes applications from people of all backgrounds, including neurodivergent individuals, career returners, and those with military service experience.
M&G is a Level 3: Disability Confident Leader under the UK Government scheme.
The company is committed to providing an inclusive recruitment process and offers reasonable adjustments.

Equal Opportunity

M&G strives to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent.
We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.
M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions.
We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying.