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About the Role

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Responsibilities

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring customer needs and providing hands-on demonstrations of the latest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
Approaching service and sales needs with composure, integrity and compassion.
Demonstrating how T-Mobile coverage and network performance compare to competitors.
Explaining why T-Mobile plans and services meet customer needs.
Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Seeking out information between customers, learning about innovations in wireless and technology.
Partnering with T-Mobile employees across channels to collectively own the customer experience and resolve issues.
Successfully identifying and handing off small business leads.
Supporting team initiatives and creating an inclusive environment.

Requirements

High School Diploma/GED required.
6 months of customer service and/or sales experience, Retail environment preferred.
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
Competitive drive and proven ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
Effective at balancing customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Skills

Customer service
Sales
Retail
Communication
Problem-solving
Technology demonstration
Digital tools
Teamwork

Location

In-store

Work Type

Full-time
Part-time

Experience Level

Entry Level

Education Level

High School Diploma/GED

Salary/Compensations

$19.50 per hour base pay
$5.00 per hour training pay
Annualized incentive target of $18,000/year for Mobile Expert role
Guaranteed to earn $20/hour inclusive of base pay and incentives

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short-term disability
Long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Commuter and transit programs

About the Company

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation package - this is Total Rewards.
Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
The Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities!
We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.