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About the Role

HELP USA is seeking an Intake Supervisor to manage shelter site operations during evening, night, and weekend shifts, serving as the primary contact for new clients and guiding them through the intake process.

Responsibilities

• Enter client data into DHS' CARES database.
• Participate in bed counts and report census counts to IVC.
• Supervise and/or aid in coordinating daily intakes, bed assignments, and client service tasks.
• Supervise subordinate staff.
• Collaborate with external entities to facilitate language access.
• Ensure the provision of optimal customer service to clients.
• Handle community relations and liaise with relevant authorities.
• Ensure compliance with regulations from NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc.
• Assume direct service/program responsibilities in the event of insufficient staffing.
• Collaborate with DHS PD to guarantee daily facility security and safety.

Requirements

• Obtain FDNY F-80 certification within 3 months.
• High School Diploma or GED.
• Proficiency in Microsoft applications.
• Demonstrated extensive experience in residential facility settings.
• Capability to obtain and uphold First Aid/CPR certification.
• Bilingual (English/Spanish) is a plus.

Skills

• Emergency response
• Crisis management
• First aid
• CPR
• Fire response
• Microsoft applications
• Customer service
• Community relations
• Regulatory compliance

Location

• 114 Snediker Ave, Brooklyn, NY 11207

Work Type

• Full-time

Experience Level

• Extensive experience in residential facility settings

Education Level

• High School Diploma or GED
• Associate's degree preferred
• Bachelor's degree preferred

Salary/Compensations

• Not less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

Benefits

• Health insurance through Cigna (including dental and vision) with family coverage option.
• Generous Paid Time Off.
• 401(k) with Company contribution.

About the Company

• HELP USA is one of the nation’s largest non-profit homeless services providers and low-income housing developers.
• We serve at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
• With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.

Equal Opportunity

• EOE. A Drug-Free Workplace.