Assistant Service Manager at Morgan Properties | United States | Rezi

Assistant Service Manager at Morgan Properties

Assistant Service Manager

Morgan Properties · United States

4 days ago

Assistant Service Manager

Morgan Properties · United States

5 days ago
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About the Role

Support maintenance operations across a multifamily portfolio, assisting a Multi-Site Service Manager in leading daily operations, coordinating work orders, and troubleshooting repairs. Develop leadership skills while mentoring maintenance technicians and ensuring quality work and exceptional resident service.

Responsibilities

  • Support the Multi-Site Service Manager in overseeing daily maintenance operations across a five-community portfolio totaling 451 apartment homes
  • Coordinate work orders, apartment turns, preventative maintenance, and technician scheduling to help ensure efficient daily operations
  • Troubleshoot and complete repairs involving HVAC systems, appliances, plumbing, electrical, carpentry, drywall, and general building maintenance
  • Lead by example while coaching and supporting Maintenance Technicians to promote teamwork, accountability, and quality workmanship
  • Perform property inspections of vacant apartments, common areas, building exteriors, and grounds to maintain company standards
  • Assist with inventory management, maintenance supplies, tools, and equipment
  • Help ensure apartment homes are move-in ready while supporting occupancy goals
  • Assist with snow removal, weather-related events, and emergency maintenance as needed
  • Participate in a rotating paid 24-hour on-call schedule
  • Complete additional duties and special projects as assigned

Requirements

  • 2-3 years of multifamily maintenance experience
  • Previous experience leading, mentoring, or coordinating maintenance team members
  • Strong HVAC diagnostic and repair experience required
  • Experience with plumbing, electrical, appliances, carpentry, drywall, and general building maintenance
  • Comfortable using smartphones, mobile work order applications, and computers
  • Valid driver's license with reliable transportation
  • Ability to travel between communities within the portfolio
  • Ability to participate in an on-call rotation and respond to emergency maintenance needs
  • Strong communication, problem-solving, and customer service skills
  • A dependable, team-oriented professional who takes pride in delivering quality work and exceptional service

Skills

  • HVAC
  • Plumbing
  • Electrical
  • Appliance repair
  • Carpentry
  • Drywall repair
  • General building maintenance
  • Leadership
  • Mentoring
  • Teamwork
  • Accountability
  • Quality workmanship
  • Property inspections
  • Inventory management
  • Customer service
  • Problem-solving
  • Communication

Location

  • Farmington, NY
  • Victor, NY

Work Type

  • Full-time
  • Onsite

Experience Level

  • 2-3 years of multifamily maintenance experience
  • Previous experience leading, mentoring, or coordinating maintenance team members

Education Level

  • EPA/HVAC certification preferred

Salary/Compensations

  • $25.00 - $28.00 per hour

Benefits

  • Up to 50% Rent Discount
  • Property Staff Shared Renewal Commissions
  • Morgan Essentials: $300 Quarterly
  • On-Call Appreciation: $15 per day while holding the on-call phone
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Generous Paid Time Off, including paid holidays and sick leave

About the Company

  • Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania.
  • Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states.
  • The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York.
  • With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.