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About the Role

dnata USA is seeking a Cargo Service Supervisor to ensure effective cargo operations, uphold safety and security standards, and manage a team at 27 major airports across the US. This role is crucial to keeping the country in the air by ensuring timely cargo delivery and maintaining operational excellence.

Responsibilities

• Develop professional relationships with internal and external customers to ensure effective cargo operations.
• Ensure appropriate standards of safety and security are achieved with corporate requirements, government legislation, and international best practices.
• Ensure all cargo staff adhere to company policies and procedures, upholding safety and security.
• Ensure cargo & mail is delivered on time.
• Handle critical issues through liaison with senior managers.
• Assume responsibility for accident investigation & reporting.
• Establish a culture that promotes safety through daily observation, shift briefings/safety meetings, routine audits, training, and documented safety procedures.
• Conduct oneself in such a way as to become the benchmark for the Station in integrity, fairness, personal attitude, and respect for others.
• Meet the Station's attendance standards.
• Ensure drivers perform both pre- and post-trip inspections and bring any issues or concerns to the Managers for attention.

Requirements

• 1-3 years Supervisor experience preferred.
• Effective people management and planning/organizing skills.
• Customer focused and analytical with good judgment.
• Able to work under pressure.
• A team player.
• Good communication skills.
• Ability to work under pressure.
• Customer focus and quality awareness.
• Computer proficiency, Office, Word/Excel.
• Must be able to work flexible working hours.

Skills

• People management
• Planning
• Organizing
• Customer focus
• Analytical skills
• Judgment
• Teamwork
• Communication
• Working under pressure
• Quality awareness
• Computer proficiency
• Microsoft Office (Word/Excel)

Location

• John F. Kennedy Airport, New York City

Work Type

• Full-time

Experience Level

• Supervisor

About the Company

• dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services.
• Our purpose is clear: to deliver on the promises our customers make.
• We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams.
• Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking.
• At dnata we foster diversity, nurture ambition, and celebrate achievement.
• dnata USA keeps 27 of the country’s major airports connected – both with each other and the world.
• Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.