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About the Role

As a dnata Turn Around Coordinator (TRC/TAC), you will optimize operational efficiencies, coordinate documentation, load control, and communication during aircraft loading and unloading of bags, cargo, and customers.

Responsibilities

• Coordinate documentation between load control and loading team.
• Maintain daily trip files, station traffic reports, and aircraft-handling statistical data.
• Supervise ramp functions.
• Perform operational safety/load security checks on aircraft prior to departure.
• Coordinate all operational activities during irregularities.
• Oversee all phases of aircraft handling, including catering, cleaning, fuelling, and passenger boarding/de-boarding.
• Supervise handling agents during aircraft loading/unloading, verifying correct buildup/preparation of cargo.
• Ensure cargo or luggage is properly secured in compartments per Airline requirements.
• Track the number of passengers, luggage pieces, and fuel amounts.
• Collaborate closely with ramp personnel and airport station management.
• Coordinate passenger service processes for boarding and de-boarding.
• Ensure proper handling of bag scans.
• Provide daily monitoring reports to the Manager on handling performance, documenting delays and reasons.
• Communicate opportunities for implementing new procedures, processes, or product enhancements.
• Plan for and manage irregularities according to customer, economic, and legal considerations.
• Report flight handling irregularities to Airline management.
• Ensure achievement of aircraft handling quality targets and KPIs, initiating corrective actions.
• Ensure stakeholders adhere to service level agreements.
• Foster quality awareness throughout daily operations.
• Ensure proper training for all team members.
• Strive for consistent quality and service improvements.
• Provide timely and systematic feedback to Airlines and station management.
• Coordinate activities of service providers (caterers, loaders, cleaning, security, CLC).
• Perform specified resource planning within given limits.
• Support passenger service-related processes when required.
• Liaise with Federal, State, and Local authorities and airport operators regarding regulations.
• Maintain regular communication and feedback with Airline management on handling aspects.
• Maintain and update all manuals and local instructions.
• Complete various performance reports as required.

Requirements

• Must be able to perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills

• Coordination
• Documentation
• Load control
• Communication
• Supervision
• Safety checks
• Problem-solving
• Resource planning
• Feedback provision
• Liaison

Location

• John F. Kennedy Airport, New York City

Work Type

• Full-time

About the Company

• dnata is a global air and travel services provider connecting people with possibilities across 130+ airports in 34 countries.
• Services include ground handling, cargo, travel, and catering & retail.
• dnata USA connects 27 major US airports, handling significant cargo, passengers, and flights annually.
• Core values: safe, play to win, respect everyone, work together, future thinking.
• Fosters diversity, ambition, and achievement.

Equal Opportunity

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.