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About the Role

The Delivery Driver is responsible for collecting orders at retail locations and delivering them to guests safely. This role requires cross-training to actively participate as a member of the team, including covering breaks, serving customers, cleaning, and assisting with shipments and audits.

Responsibilities

• Loading, transporting, and delivering items to customers safely and in a timely manner.
• Completing deliveries as instructed through training to ensure customer satisfaction.
• Providing excellent customer service, answering questions, and accurately communicating client complaints to dispatch.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.
• Maintaining compliance with the delivery process outlined in training.
• Proper use of applications related to the delivery process.
• Maintaining a professional appearance and conduct.
• Effectively communicating with diverse customers and creating meaningful connections.
• Demonstrating strong organizational and time management abilities.
• Acting as a brand ambassador by engaging with customers.
• Providing feedback and advice to others while maintaining a collaborative attitude.

Requirements

• Personal Insured Vehicle
• Valid Driver’s License - Full 'G' (ON) or Class 5 (BC, AB, SK, MB)
• Clean Driver’s Abstract and Clear Criminal Background Check
• A Smart Phone with a data plan and a car charger
• Tech-Friendly
• Fluent in English
• Available Monday-Sunday between 11am-9pm

Skills

• Customer Service
• Communication
• Organizational Skills
• Time Management
• Brand Ambassadorship

Location

• Ontario
• Manitoba
• Saskatchewan
• Alberta
• British Columbia
• Yukon

Work Type

• Full-time

Experience Level

• 1-year minimum delivery or logistics experience

Education Level

• Provincial Cannabis Certification

Benefits

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount
• Access to perks like Perkopolis and Goodlife

About the Company

• FIKA is a lifestyle brand redefining cannabis retail, founded in 2020.
• FIKA has flagship locations in Toronto’s Union Station and Distillery District.
• The FIKA Company is the home of over 20 Canadian retail banners with more than 200 stores across multiple provinces.
• FIKA provides exceptional service in welcoming, intuitive, and diversified store environments.
• The FIKA Company retail family is a destination for all types of cannabis consumers.

Equal Opportunity

• The FIKA Company respects the diversity of the people it hires and serves.
• Inclusion means fostering a workplace where individual differences are recognized, appreciated, respected, and utilized to develop each person’s talents and strengths.