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About the Role
US Fertility, a leading partnership of physician-led fertility practices, is seeking a Cryostorage Coordinator to join the Ovation Fertility team in Austin, Texas. This role offers the opportunity to contribute to an organization that changes lives daily while growing within a nationally respected company.
Responsibilities
- Assist the Cryo-Inventory and Safety Manager with daily operations duties
- Maintain all cryo-storage inventory efforts for the Ovation-Austin Laboratory
- Assist the Austin embryology and admin teams in maintaining their current billing, inventory and operations
- Assist in all aspects of shipping and receiving cryostorage specimens, including courier scheduling, shipment handling, inventory maintenance and specimen transfers
- Coordinate logistics between customers and couriers
- Maintain patient records (paper and electronic)
- Perform general office duties such as filing, copying, cleaning, scanning, organizing, and answering the phone
- Respond to patient inquiries by phone or email
- Answer all patient and employee questions regarding cryo storage
- Assist with print needs and maintain documents with the Ovation Print Center
- Prepare, review and electronically submit, when appropriate, all required documents
- Perform all other duties as assigned
Requirements
- High School diploma required
- 2+ years of medical office experience required
- Experience with medical services operations, development and marketing preferred
- Knowledge of Salesforce and IT networking preferred
- Specimen handling in a laboratory setting preferred
- Excellent interpersonal communication skills and ability to build and facilitate good working relationships with staff at all levels of organization
- Demonstrated ability exercising sound judgment and discretion when handling sensitive and confidential information
- Excellent organizational skills
- Ability to work independently, under pressure and within deadlines
- Exceptional written and verbal communication skills and attention to detail
- Ability to work as part of a team
- Good research skills
- Tech savvy
- Flexibility and willingness to learn at all times
Skills
- Interpersonal communication
- Organizational skills
- Written communication
- Verbal communication
- Attention to detail
- Teamwork
- Research
- Tech savvy
- Flexibility
- Willingness to learn
Location
- Austin, Texas
Work Type
- Full-Time
- Part-Time
- Per Diem
Experience Level
- 2+ years of medical office experience
Education Level
- High School diploma
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Tuition assistance
- Professional development support
- Performance-based bonus opportunities
- Generous paid time off
- Paid holidays
- Paid parental leave
- Life benefits
- Disability benefits
- Fertility Discount Program
- Employee wellness programs
- Employee recognition programs
About the Company
- US Fertility is the nation's leading partnership of physician-led fertility practices.
- We are redefining what it means to build a career in reproductive medicine.
- Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization.
- We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.
- Through our national network of premier fertility centers—including Ovation Fertility—we combine clinical expertise, scientific innovation, and compassionate care.
- The work we do building families offers purpose, challenge, and personal reward.
Equal Opportunity
- US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care.
- We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.
- Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States.
- We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.