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About the Role

The Clinical Account Executive is responsible for retaining, supporting, and growing an assigned book of business through a hybrid engagement model that combines in-person field activity with remote account management. This role focuses on strengthening existing relationships, increasing test utilization, and expanding adoption of Genova solutions within current accounts through consistent service, education, and consultative account development.

Responsibilities

Manage and grow an assigned portfolio of accounts through a balanced mix of on-site visits, video meetings, phone outreach, and email follow-up tailored to account needs.
Educate providers and staff on Genova Diagnostics testing, clinical applications, specimen requirements, ordering workflows, and available support resources.
Upsell existing accounts by expanding use of the broader Genova menu, increasing frequency of ordering, and identifying additional providers, programs, or patient segments within each practice that would benefit from Genova solutions.
Build and maintain strong relationships with key stakeholders, including physicians, advanced practice providers, nutritionists, health coaches, office managers, and front-desk or laboratory staff.
Act as the primary liaison between clients and internal teams, including customer service, operations, billing, and medical education, to resolve issues quickly and effectively.
Deliver onboarding and training for new accounts, new providers, and new staff using both in-person and remote formats.
Conduct regular business reviews with priority accounts to assess utilization trends, identify barriers, and recommend actions to improve retention and organic growth.
Segment accounts by size, opportunity, and service needs, then execute an engagement cadence that aligns resources to the highest-value opportunities.
Provide relevant educational materials, webinar invitations, interpretation resources, and product updates that support account development and deeper clinical adoption.
Maintain accurate CRM activity, account plans, pipeline visibility, and follow-up actions for all assigned accounts.
Meet or exceed retention, revenue, utilization, and upsell goals on a monthly, quarterly, and annual basis.
Represent Genova Diagnostics professionally at local meetings, educational programs, conferences, and other customer-facing events as needed.

Requirements

Bachelor’s degree in business, life sciences, healthcare, or a related field.
Three or more years of outside sales, territory management, or account management experience.
Demonstrated success managing and growing a book of business with measurable retention and upsell performance.
Strong written and verbal communication skills, including virtual presentation and remote relationship-building capabilities.
Excellent organizational, planning, and time management skills.
Proficiency in Microsoft Office, Excel, CRM systems, and virtual meeting platforms.
Valid driver’s license and the ability to travel within the territory as needed.

Skills

Account retention and organic growth
Consultative selling and solution positioning
Hybrid territory management
Customer service and issue resolution
Clinical and operational education
Relationship building across multiple stakeholders
Data-driven planning and prioritization
Communication, responsiveness, and follow-through

Work Type

Hybrid

Education Level

Bachelor's degree

About the Company

Genova Diagnostics is a specialty clinical laboratory focused on advanced diagnostic testing that supports personalized and functional medicine approaches.
We provide a broad menu of testing and educational resources that help clinicians evaluate gastrointestinal, nutritional, metabolic, endocrine, and immunologic function in patients with chronic and complex health concerns.
Genova combines clinically relevant testing, consultative support, and provider education to help practices improve patient care and expand use of data-driven diagnostic solutions.

Equal Opportunity

Genova Diagnostics is committed to building an inclusive workplace and providing equal employment opportunities based on qualifications, performance, and business needs.