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About the Role
The Assistant General Manager (AGM) supports all aspects of the business in conjunction with the General Manager, overseeing service standards, operational efficiency, member/guest experience, staff retention, and profitability. The AGM acts as a brand ambassador, embracing the company ethos and ensuring an optimal experience through staff, food, drink, events, and amenities.
Responsibilities
- Act as a strategic business partner and influential leader, assessing business objectives and delivering an elevated, approachable, and profitable experience.
- Collaborate with the General Manager to assess and develop operational goals based on performance reviews.
- Execute action plans on time and budget to support business improvements, optimize profit, and promote exceptional experiences.
- Adhere to company policies for food safety, allergy procedures, and maintaining a safe environment.
- Partner with Head Office business functions to drive process and implement innovative opportunities.
- Support, guide, develop, and implement policies, procedures, and systems to improve business operations and experiences.
- Provide leadership relative to annual marketing plans and partnerships.
Requirements
- At least 7-10+ years managing high-volume Food and Beverage (F&B) operations.
- Experience managing operations specific to Front Office, Rooms, Housekeeping, Maintenance, and Reservations.
- Understand, maintain, and enforce local and government-regulated food safety, risk prevention, fire prevention, and emergency procedures.
- Assist with interviewing new and prospective hires and adhere to P&D policies.
- Monitor, assess, report, and develop action items to support service trends and survey results.
- Experience managing F&B operations that focus on service and providing top-quality experiences.
- Strong business aptitude, driven by results and guest satisfaction.
- Excellent interpersonal skills and ability to build relationships.
- Highly organized, efficient, and detail-oriented.
- Valid Smart Serve certification.
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to make periodical fast-paced movements.
- Must be able to move, pull, push, carry or lift at least 30 pounds.
- Must be able to occasionally kneel, bend, crouch and climb.
- Must be able to perform physical activities such as lifting, cleaning, and stooping.
- Must be able to stand, walk, lift, and bend for long periods of time.
Skills
- Strategic thinking
- Leadership
- Communication
- Operational efficiency
- Profit optimization
- Staff management
- Brand ambassadorship
- Interpersonal skills
- Relationship building
- Organization
- Attention to detail
- Food safety
- Risk prevention
- Fire prevention
- Emergency procedures
- Recruitment
- Talent development
- Service trend analysis
- Business aptitude
- Analytical thinking
- Hospitality
Work Type
- Full-time
Experience Level
- 7-10+ years of management experience
Salary/Compensations
- Up to $95,000 per year
Benefits
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days
- Vacation days
- Career development opportunities (domestic/international, managerial/technical)
- Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
- Access to internal and external courses
- Participation in Cookhouse & House Tonic events
- Access to Team Events
- Provided team meal during shifts
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- We offer training to develop the technical and managerial skills necessary to enhance your career.