Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Walden Savings Bank is seeking a detail-oriented and customer-focused Loan Servicing Specialist to support the operational functions of its loan portfolio while ensuring compliance with Bank policies and regulations.

Responsibilities

• Board new residential, construction, and consumer loans on the Bank's core processing system.
• Fund loans and process construction loan advances accurately and timely.
• Perform quality control reviews to ensure loan documentation and system data are complete and accurate.
• Process loan payments and other servicing transactions.
• Review daily and monthly servicing reports and resolve discrepancies.
• Follow established service standards when communicating with internal departments, customers, attorneys, and other third parties.
• Prioritize multiple tasks and consistently meet deadlines.
• Maintain compliance with Bank policies, procedures, and applicable banking laws and regulations.
• Build positive customer relationships by providing outstanding service and referring customers to appropriate Bank personnel for additional products and services.

Requirements

• Strong attention to detail with a high degree of accuracy.
• Excellent organizational, time management, and problem-solving skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Effective written and verbal communication skills.
• Strong customer service orientation and professionalism.
• Ability to work independently as well as collaboratively within a team.
• Proficiency with Microsoft Office applications and the ability to learn banking software systems.

Experience Level

• 6 months to 2 years of experience servicing mortgages and consumer loans preferred
• Prior secondary market experience with Freddie Mac and/or Fannie Mae preferred
• Experience with COCC preferred

Salary/Compensations

• $21.00 - $26.00 per hour

Benefits

• Comprehensive Medical, Dental, Vision, and supplemental health options
• Benefits available for both Full-Time and Part-Time employees
• 401(k) with employer match
• Tuition assistance for up to $5,250 annually
• Paid time off, holidays, and flexible schedules
• Performance-based pay increases and employee recognition programs
• Free checking account, loan discounts, and other financial perks
• Dress Down Fridays and a fun, inclusive work environment
• Opportunities to give back through our Community Service Program
• Ongoing mentorship, cross-training, and career advancement support
• Long-term disability, life insurance

About the Company

• At our core, we believe in investing in our people.
• When you join our team, you're not just starting a job — you're building a career with a community-focused organization that’s committed to your growth, well-being, and success.
• We offer competitive benefits and a workplace culture that supports both professional development and personal fulfillment.

Equal Opportunity

• As an Equal Opportunity / Affirmative Action Employer, Walden Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired a