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About the Role

The Peer Care Manager provides CTI services from a lived-experience and non-clinical perspective, drawing on personal experience with mental illness, substance use, homelessness, or trauma. This role involves developing person-centered care plans, sharing knowledge of community resources, providing linkages, engaging individuals in skill-building, offering crisis management, collaborating with providers, and assisting individuals in navigating complex systems and informal supports.

Responsibilities

Complete all CTI, agency and state required trainings.
Foster a beneficial working relationship with the partnering hospital by attending regular meetings and communicating effectively.
Provide care coordination services for a maximum of 15 individuals.
Link individuals to supports in the community to promote community tenure and management of their behavioral and physical health needs.
Maintain documentation in the electronic health record according to CTI manual and agency policies.
Provide CTI core services including person-centered planning, psychosocial rehabilitative services, crisis prevention, health services, and care coordination.
Participate in weekly case presentations to review caseload and provide updates.
Provide reporting data to the Team Lead.
Adhere to the guiding principles of the trauma-informed approach.
Attend case conferences to troubleshoot and coordinate care.
Assist the Team Lead in maintaining an up-to-date community resources list.
Participate in CTI Learning Collaborative and CTI Learning Community.
Function as a member of a multi-disciplinary team.
Must be part of the after-hours on-call rotation.
Maintain client confidentiality at all times.
Performs other duties as assigned or that may develop.

Requirements

Must be at least 18 years of age.
Must have attained a high-school diploma or equivalent.
Must have at least six (6) months of direct care experience with individuals with serious mental illness.
Must maintain valid driver’s license and acceptable driving record.

Skills

Lived-experience and non-clinical perspective
Person-centered care planning
Sharing knowledge of community resources
Linkage to resources
Skill building engagement
Crisis management
Collaboration with other providers
Navigating complex systems
Working with informal supports
Effective communication

Work Type

Full-Time
On-call required

Experience Level

6 months of direct care experience with individuals with serious mental illness

Education Level

High-school diploma or equivalent
Certified Peer Specialist through nypscb.or or willingness to obtain certification within six (6) months of hire