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About the Role

The Social Care Network Screener/Navigator plays a critical role in supporting individuals with health-related social needs by conducting screenings, assessing eligibility for services, and connecting participants to community-based supports through the Social Care Network (SCN). This position works directly with Medicaid populations in hospital and community settings to identify barriers impacting health and well-being and ensure individuals are connected to appropriate services and resources. The Screener/Navigator serves as a compassionate advocate and resource connector while maintaining accurate documentation and collaborating closely with internal and external partners to enhance service delivery and participant outcomes.

Responsibilities

Conduct initial screening, benefits eligibility assessment, and contracted services.
Monitor email regularly for UniteUs alerts.
Accept referrals on the UniteUs Platform and complete outreaches.
Conduct outreach to Medicaid populations and assess health-related social needs using a standardized tool.
Conduct screenings, navigation, and contracted services in the Emergency Department at St. Lukes Montefiore and other community settings.
Assess client eligibility for services and refer to appropriate community-based social supports.
Determine suitable resources and service providers based on client needs, eligibility, and preferences.
Develop and maintain in-depth knowledge of available services and eligibility criteria.
Follow up with clients to confirm needs have been addressed.
Document outreach, screening, and referrals in the SCN data platform and Foothold.
Collaborate with Program Manager to support workflow development and process improvements.
Identify and prepare monthly participant success stories.
Complete all required reporting and record keeping.
Attend and participate in all meetings and training sessions.
Perform other duties as assigned or required.

Requirements

Must complete approved HVCC screening and Navigating training programs within the first week of employment.
Must successfully complete all required hospital onboarding requirements, including medical clearances, trainings, and compliance requirements.
Demonstrated ability to recognize the need for and facilitate connections between consumers and ILI and other disability related services.
Knowledge of local, statewide, and national disability related issues and community dynamics.
Excellent written and verbal presentation skills.
Strong communication and interpersonal skills with the ability to engage diverse populations.
Good time management skills and ability to be self-directing.
Basic computer proficiency and ability to navigate electronic platforms and databases.
Must possess an unrestricted valid driver’s license and have reliable transportation.

Skills

Social services experience
Communication skills
Interpersonal skills
Time management skills
Computer proficiency
Ability to navigate electronic platforms and databases
Bi-lingual (English/Spanish) preferred
Experience working within social services
Healthcare navigation experience
Care coordination experience
Community outreach programs experience
Familiarity with UniteUs, Foothold, or similar case management and referral systems
Knowledge of Medicaid populations
Knowledge of health-related social needs initiatives
Experience working in hospital settings
Experience working in community-based settings
Experience working in human services settings
Ability to build strong relationships with community providers and service partners

Location

Middletown

Work Type

Full-time

Experience Level

Experience working within social services, healthcare navigation, care coordination, or community outreach programs
Experience working in hospital, community-based, or human services settings

Education Level

High School Diploma/GED preferred

Salary/Compensations

$21.35/hr

Benefits

Paid holidays from the first day of employment
Paid lunch break
Paid time off
401(k) with company match
Health, Dental and Vision insurance
Flexible Spending Accounts (FSA)
Company provided Life, AD&D and Short- and Long-Term disability insurance
Voluntary insurances including Critical Illness and Hospital Indemnity

About the Company

Since 1987, Independent Living, Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities in the Hudson Valley, of New York.
Following the traditional independent living (IL) model, the majority of ILI’s board and staff are individuals with disabilities and use personal, lived experience to support others in the community – turning perceived deficits into assets.
Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living.
Be part of a collaborative workplace that embraces diversity and innovation, where every team member’s voice and lived experience are respected and valued.
Be part of an organization that champions inclusive hiring practices and actively welcomes individuals of all abilities, recognizing the value of both visible and non-visible disabilities.
Work alongside passionate professionals committed to improving health equity and access to community-based supports.
Help connect individuals and families to critical health-related social services that improve overall well-being and independence.

Equal Opportunity

ILI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, veteran status, or any other characteristic or status protected by applicable law.
If you require reasonable accommodation to support the application process, please contact Latoya Merricks at (845) 674-7752.